Many types of incidents in the public and private sector can become Critical and by distinction have different characteristics to Major Incidents. Critical incidents are high stake, ambiguous and potentially politically sensitive situations and events, which can occur beyond normal expected organisational activity and, if not managed correctly, can have serious and wide ranging ramifications.
A major incident, on the other hand, may be an event requiring a multi-agency response and can often be planned beforehand. An investigation may not always be necessary following a major incident but if at any point it becomes a critical one, then an investigation will normally ensue.
Using critical incidents as examples, this subject examines organisational and multi-agency responses to, and management of, the divergent categories of an investigation in to a critical incident, exploring; the phases of a critical incident, organisational preparedness, operational risk management, community impact and post incident review and learning.
Decision making models will be considered in depth, and the nuances between Decision Inertia and Decision Error will be examined alongside how emotional intelligence might affect decision making and ethical standards.
HD/FL
One session
Australian Graduate School of Policing and Security
Students in this subject should be working in a law enforcement, emergency service or security organisation or one that is very similar. Students working at any level of management will be able to apply their knowledge and experience of the organisation to the assessment tasks in the subject.
The following table summarises the assessment tasks for the online offering of JST497 in Session 2 2021. Please note this is a guide only. Assessment tasks are regularly updated and can also differ to suit the mode of study (online or on campus).
The information contained in the CSU Handbook was accurate at the date of publication: May 2022. The University reserves the right to vary the information at any time without notice.