Frequently Asked Questions - Online Shop

Ordering process

How Do I order?

How do I pay?

Once you have ordered we will calculate the postage for you and contact you to arrange payment. We accept Credit Card (excludes American Express or Diners Club), Money Order or Cheque.

How much is Postage?

Postage is through Australia Post and is based on the weight of the items.

Items can be delivered to a CSU campus free of charge. Your item will arrive at:

Mini Mart Bathurst
Gums Cafe Albury-Wodonga
Banjo's Cafe Orange
Student Supplies Wagga Wagga
Mini Mart Wagga Wagga

Returns

Can I get a refund or exchange my item?

For general merchandise and clothing refunds are not available for change of mind. Please ensure your sizing measurements are correct, as further postage charges will apply if you require a sizing change. All returned items must be in original, saleable condition with tags and packaging intact.

Our items are made to exacting standards, however, we will happily replace or refund due to a manufacturing error.

Academic Dress is made to order and cannot be returned due to change of mind. Please ensure your sizing measurements are correct, as further postage charges will apply if you require a sizing alteration.

Our garments are made to exacting standards, however we will happily replace or refund due to a manufacturing error.