CSU Card
Frequently Asked Questions
General info about My CSU Card
My CSU Card as an Identity card
My CSU Card as a photocopying card
My CSU Card as a building access card
General Info about My CSU Card
What is CSU Card?
What information is stored on my CSU Card?
How private is the information on my CSU Card?
What do I do if my CSU Card is lost or stolen?
If I lose my card during the weekend or holidays and I need to use the library what do I do?
What will it cost to get a replacement card?
Can I use my CSU Card at other University campuses?
I don't like my photograph on my CSU Card, can I get a replacement?
Will I be charged bank fees at the Value Adding Stations (EFTPOS)?
The Value Adding Station say "Withdraw" - can I get out cash?
Should I set a PIN?
I loaded money onto My CSU Card via the Value Adding Stations EFTPOS Terminal but it has not appeared on my account.
My CSU Card as an Identity card
What is the difference between my new CSU Card and my old identification card?
How do I get my new CSU Card?
What should I do if I don't receive my new CSU Card?
What should I do with my old identification card?
Can I use my CSU Card for identification when I go to nightclubs or pubs?
My CSU Card as a photocopying card
What do I do if I don't have my CSU Card on me but need to do copying from the Library?
Can I use my card anywhere other than the Library?
My CSU Card looks OK but it no longer works in the photocopiers?
My CSU Card as a building access card
My CSU Card looks OK but it no longer works in building access readers
General Info about My CSU Card
CSU Card is a plastic identity card which includes a photograph, Mifare electronic chip and magnetic strip. The card enables authorised users to access a number of services within CSU.
What information is stored on my CSU Card?
The following information is stored on your CSU Card: Student number; Unilinc barcode number; Unicard number; Cardax (building access) number; student’s name. The Unicard system also stores the serial number of your Mifare card.
How private is the information that is stored on my CSU Card?
All the data stored within your card is encrypted and cannot be unlocked without using special electronic keys.
What do I do if my CSU Card is lost or stolen?
You should immediately email Student Administration who will place a hold on your card in terms of Unicard systems and Building Access. If you decide that the card cannot be found then you need to follow the instructions below for replacement cards.
If I lose my card during the weekend or holidays and I need to use the library what do I do?
The Library will allow loans on presentation of another form of photo ID - driver's license, or proof of enrolment.
What will it cost to get a replacement card?
The cost of a replacement card is $25. There will be no charge if a police report is submitted which confirms the theft of your purse or wallet or if you change your name and support this with official documentation.
Can I use my CSU Card at other university campuses?
Your CSU Card can be used on any CSU campus. Not all services are available on every campus. All student cards have been configured to permit access to all CSU 24 hour computer labs located at Albury, Bathurst, Orange and Wagga campuses.
I don't like my photograph on my CSU Card, can I get a replacement?
Yes, however it will cost $25 for a replacement card.
Adding value to My CSU Card
Will I be charged bank fees at the Value Adding Stations?
EFTPOS transactions through our “Add Value Stations’ are considered to be a merchant transaction, just like buying groceries from a supermarket, i.e. they are not a cash advance. The machines are EFTPOS, point of sale (POS) equipment, not ATM’s.
Every financial institution has its own scale of charges for processing EFTPOS transactions. The scale of fees depends on the individual customers’ financial institution, the type of account they have and usually the balance in it. Therefore it is impossible for us to say with absolute certainty that no fees may be charged by a financial institution to an individual for an EFTPOS transaction. It is the decision of the individual as to what banking arrangements they wish to establish. The majority of financial institutions allow a good number of free EFTPOS transactions before they charge their customers.
The Value Adding Station says “Withdraw” – can I get cash?
Our EFTPOS terminals are not ATM’s. They do not dispense cash. The “withdraw” button is for you to transfer money onto your CSU Card via EFTPOS from your debit / credit card.
The PIN functionality is not available on the CSU Card as yet. Please do not set a PIN on your card as it will disable it. If you have erroneously set a PIN on your card, simply re-visit the Value Adding Station in the Libraries or Learning commons, and reset it to 0000.
My balance looks strange on the Value Adding Station
As with any new system the TMS (Terminal Management server) which manages the accounts attached to individual ID’s , which the system accesses, has had some teething problems. If you receive a nonsensical balance on the Value Adding Station, please disregard it, but let the administrators know by sending a message to csucardfinance@csu.edu.au and we will check out anything out of the ordinary.
I loaded money onto my CSU Card via the Value Adding Station EFTPOS terminal but it has not appeared on my account
If you experience balances not transferring from you debit or credit card onto your CSU Card, please log a job onto the service desk via 84357 or http://csu.edu.au/sdesk
You will need to supply a copy of your bank statement or extract of your internet banking showing the transaction has cleared through your account. If possible please give us your email address and contact phone number so we can let you know the problem has been rectified.
My CSU Card as an Identity card
What is the difference between my new CSU Card and my old identification card?
Your old CSU ID card showed your photo, library barcode and stored a building access number on the magnetic stripe.
Your new card in addition to the above, contains a contact-less Mifare microchip that allows students and staff to access a number of additional services being rolled out by CSU during 2008/09.
New students will receive their CSU Card soon after accepting their offer of admission to a CSU course. Continuing enrolled students (2009) will continue to use their current card.
What should I do if I don't receive my new CSU Card?
Contact your administrative campus Student Administration Office.
http://www.csu.edu.au/division/deanstud/contact.htm
What should I do with my old identification card?
Old cards should be destroyed once your new card has been received and you have confirmed it works with systems that you currently have access to.
If your current card allows you building access in addition to the 24hour Computer Labs then you should retain your old card until you are certain that the new card provides the same access.
Can I use my CSU Card for identification when I go to nightclubs or pubs?
Your CSU Card is not a proof of age card and cannot be used for this purpose.
My CSU Card as a photocopying card
What do I do if I don't have my CSU Card on me but need to do copying from the library?
The Library has no provision to do photocopying for patrons without their ID card. Exceptions may possibly be made in emergencies for small copying or printing jobs - 1 or 2 pages.
Can I use my card anywhere other than the Library?
Current services that can be accessed immediately include access to the 24 hour Computer Labs, use in the Halls of Residence dining rooms (Residential students only) and the photocopiers within the Libraries.
My CSU Card looks OK but it no longer works photocopiers.
Return your card to Student Administration for checking. If the card is faulty it will be replaced at no charge to you.
My CSU Card as a building access card
My CSU Card looks OK but it no longer works in building access readers
Return your card to Student Administration for checking. If the card is faulty it will be replaced at no charge to you.