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Teaching and Learning on the WWW - Who, When, How and What?

Linda Y.O. Mak,
English Language Teaching Unit,
The Chinese University of Hong Kong, Shatin, N.T., Hong Kong.
Email: linda-mak@cuhk.hk, URL: http://www.cuhk.hk/eltu/ilc/lindamak.htm

Stephen W.K. Mak
Department of Building & Real Estate,
The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.
Email: bssmak@polyu.edu.hk,
URL: http://www.bre.polyu.edu.hk/~bssmak/


Abstract
This paper aims to empower novice users to teach with the WWW. It starts with a brief outline on how to create a web page for class use. Then it discusses how to develop a job search communication package. Next, it demonstrates how to publish class newsletters or school magazines with examples from technical communication classes. The whole design, the instructions, the assessment method, the students' feedback and the product will be presented. The paper ends with examples of collaborative projects in America and Europe. The experience can be easily applied to any language classes, any disciplines and any levels.
Keywords
World-Wide Web, job search skills, technical communication, collaborative project, teaching, learning

Introduction

With the rapid development of World Wide Web (WWW), teachers cannot afford to be lagged behind. However, many teachers may not know where to start and what to do. This paper will discuss various ways to make use of the Web in teaching, with illustrations drawn from Web pages developed in various parts of the world.

Who can teach/learn on the WWW?

When?

At school, at work, at home; during leisure... any day, any time you want! One major difference between teaching/ learning in traditional classrooms and that on the WWW is: the latter is self-accessed and self-paced.


How To Create a WWW Page for Class Use?

Alexander (1995:97) proposed four approaches to using the WWW features. First, create hypertext documents which the learner follows in a sequence unique to individual needs and preferences. Second, increase interactivity to foster active learning. Third, encourage learners to become collaborative authors. Fourth, use a range of Internet services to provide an integrated learning experience.

Generally speaking, the production of hypertext documents can be divided into three stages:

  1. Preparation/ pre-production work:
    Design of page (Defining learning objectives, outlining table of contents, deciding what teaching/ learning materials to be included, etc.) Collection and organization of materials (working out sub-directory, hyperlinks - what links to what, format of presentation - combination of text, graphics, audio and/or video, etc.)

  2. Production of HTML Files:
    Word-processing, HTML (HyperText Markup Language) or SGML file editing, graphics drawing, scanning & processing, sound audio-taping & editing, video-digitizing and editing, etc. Upload (ftp) files on Web server. Register IP address if not yet have one.

  3. Update, expand and revision
    Update content, add files or incorporate new links to other Web sites. This can be an endless stage, but will not take much time unless the content is substantially revised.

Some useful references to consult are:

Please refer to appendix for a list of frequently asked questions and quick answers, L. Mak (in press) for the basic hardware and software requirement.

What features to include in a class page?

Email, Newsgroup and Class WWW page. The Web page is an efficient way for the teachers to deliver and update the course materials (syllabus, handouts, exercises, instructor's information, etc.), link to online resources such as conferences, libraries, books, electronic journals and other students' work, on-line survey of courses and sharing of teaching and learning experience. Students can email their questions to the teachers, submit assignments and discuss project ideas or share opinions in the class newsgroup. Two good and comprehensive examples are: the CPEG WWW page at the HKUST and Writing the Information Superhighway Course .

If the class has no connection on the Internet, the teacher can still use the page in a LAN (local area network) or on a single computer for free access in class and outside class (e.g. in library or self-access center).

Other ideas for using the Web to teach language skills include:

  • Vocabulary building
    - word games with flash cards and link to answers (especially suitable for elementary level)
  • Grammar
    - with terms underlined & and link to grammar rules; buttons to access on-line exercises and answers, explanation or notes.
  • Reading skills
    - reading passages with vocabulary underlined and links to a glossary (meanings/ definitions), sound file (pronunciation of words), map and/or photos (for illustration), authorÕs biography, context of the passage or the culture, customs of the society, etc.; reading comprehension exercises with link to answer keys & optional further exercises...
  • Listening skills
    - buttons to provide choices to play speech, do comprehension exercises (fill-in-blanks, Multiple Choice or open-ended questions), look up the glossary, answer keys, etc.
  • Writing skills
    - picture composition, with choices to see suggested vocabulary, plan of essay, sample essays, etc.
See HKEIN for demonstration of education materials in hypertext form.

Warschauer (in press) assembles a collection of online activities and projects for foreign language teaching. They include how to make use of the online news to create a televised newsroom with online news from a variety of countries, students' reports (both verbal and written) that cover headlines, sports, local culture, etc. (by Larren Rosen). There is also an entry on how to develop on-line tests and exercises, the answers of which can be imported into a spreadsheet program in which marking and grading will be done automatically (Mak & Mak).


Standalone Instructional Package:

(One example: http://www.cuhk.hk/eltu/business.homepg.htm)

Writing application letters and curriculum vitae is an essential part of training for any undergraduate students, school leavers (secondary/ university/ Technical And Further Education colleges) and education institutions. Samples and update information on the change in writing styles will still be useful when graduates seek new jobs, and for people who miss school.

Suggested Contents

Writing

Job Application LettersResume/ Curriculum VitaeOther related letters
instructions/ notesformat and stylescover letter
checklistsnotes reference letter
samples - US, UK, Austalia, HK, etc.
- point out cultural differences or preferences.
acceptance/
rejection letter, etc.
Reference OWL handouts (http://owl.trc.purdue.edu)

Speaking: Job interviews
  • a list of questions to think about & prepare
  • non-verbal behavior: posture, gesture, dress codes, etc.
  • video-clips of sample interviews to demonstrate good and bad answers

Other resources, such as:

  • companies information or link to WWW pages
  • job advertisements (scan or type in, or link to Appointments services, electronic newspaper, etc.)
  • training or retraining courses

A Word of caution:

The computer cannot react to learnersÕ verbal input. Also, it usually takes a long time to download video files and requires large disk space. Thus it is advisable to divide the video into short strips and to add the file size, a caption or a short description of each strip to assist learners to decide whether they really want it.

How to frame this in a research project?

There has been quite a number of studies of people's language needs at work. Just to name two: Hucking & Olsen (1991) conducted survey of language needs of technical professionals at work in the USA, Lai & Jor (1993) surveyed on graduates' language needs at work in Hong Kong. We can integrate this kind of language survey with a job search WWW document by interviewing employers and mailing out or posting online questionnaires to graduates to find out their language standard, difficulties at work as well as the kind of help they need. The survey result will provide input for further developing the page, or as a basis for writing up proposals to apply for funding to set up networks to support graduates.

Another direction may be researching on learners' learning strategies and preferences to find out (i) whether they prefer learning with and on the WWW; (ii) what are the advantages and disadvantages, problems and help needed; (iii) what online resources they are most interested in reading and find most useful (for what purposes); (iv) what is more important - ideas or graphics, text (fast speed) or multimedia (nice format): (v) are the learners' needs same as the teachers? etc.


Publishing Students' Works on the WWW:

Publishing on the Web is not the monopoly of teachers. Putting students' work on the Web is highly motivating. It also gives students a real audience to write for, an international audience to interact with. It will compel the students to work collaboratively, and professionally - to scrutinize the clarity, accuracy and style of their writing. The web has made it possible and easy for students to publish their coursework or projects. It is not uncommon for teachers to publish class newsletters, or schools to publish magazines. How can we put these on the Web? Let us look at some technical communication magazines and school magazines as an example.

Project Design of Technical Express

The main objective is to train students to present technical information to non-technical readers in clear English, supported by audio-visual aids. The project requires the whole class to work collaboratively on a magazine, about computer hardware/ software, Internet (email, newsgroup, gopher and/ or WWW), etc., for other staff/ students or the general public (non-computer professionals).

The editorial board may consist of:

  1. Advisor: the teacher
  2. An editorial team consisting of:
  3. an Editor-in-chief + an assistant editor - who plan the overall layout of the magazine; take turns to chair all editorial meetings & produce; coordinate all class members to compile the magazine; ensure that the whole magazine is consistent in font/ style and is presentable.
  4. a computer officer - in charge of computer graphics, desk-top publishing, etc.
  5. a treasurer
  6. a publication manager - responsible for photocopying & binding of the magazine
  7. 3 - 4 teams, each consists of 2 - 3 reporters or writers.
Students may write instructions or guides on email, describe/ evaluate/ promote a new software, tips on how to navigate the Internet, etc. Non-engineering students may collect information to compile a list of common Q & A. To collect information for writing up the articles, each team may conduct surveys, interviews, case studies, site visits, etc. Each team is responsible for the word-processing, proofreading and graphics within its section. Thus it is best for each team to have at least one student with computer knowledge. At the end of the term, each group is to present the result of the study orally in class.

Schedule

WeekTopic/ contents
1WWW Workshop : What's out there? (in Computer Lab)
21st editorial meeting on the Internet magazine
Aims: Brainstorm & set up the editorial board; contents, layout & standards, etc.
Task: Each team has to provide a 1 - 2 page proposal outlining the articles & writers in that section, and methodology (Interview? Survey?)
3Essentials of written communication -
how to write plain English, reports, etc.
4HTML Workshop (in Computer Lab)
How to produce html files, scan pictures, digitize audio and video components, etc.
52nd Class editorial meeting
Each student has to produce the first draft of article s/he write for peer comments & editing.
6Group Oral Presentations
7Revise magazine articles; compile the first draft of the whole magazine
8Last editorial meeting to finalize the magazine; project review

Assessment

Students are graded by both the oral presentation and the written product contributed to the class magazine. The editorial board has to write the editorial, foreword, table of content, acknowledgment, etc. Their grade will be based on the skills of chairing meetings, the written minutes (focusing on the decisions and the working schedule), the coordination and compiling of the whole magazine.

Advice

Class Newsletters are similar to magazines in that both of them are a collection of students' course assignments including project works. However, they differ in terms of length, variety in styles and selection of articles. The former can be more causal and include as many individual articles as possible. However, web readers may prefer the latter, which tend to be shorter, more condensed and contains a greater variety articles (editorial, reviews, reports, new product show case, etc.)

Train students not only to write html codes, but also to think in a new presentation paradigm - hypertext (nonlinear, multidimensional, hypermedia). Think of the readersÕ interest/ needs and preferred paths of reading. Keep a good balance between text and pictures/ graphics. Try to have variety and consistency in both the content (types of articles) and the style. Students tend to include a lot of graphics, but overlook that this is at the expense of file-size and thus download time. What attracts people to visit a page again is not the beautiful graphics or video, but the content and ideas.

Sometimes, students like to use desktop publishing software to give the hard copy of the magazine a professional look. However, the formatting will complicate the html conversion for the WWW. Thus it is more efficient to develop the html version right from the start, or in parallel to the hard copy.

Second, what looks good in print copy is not equal to what looks good on computer screen, and vice versa. Some readers of the Web magazine like to read on-line while others may prefer to print and read off-line. Thus one has to consider how a web page look both on the screen and in print form.

User rate of CUHK architecture web page tells us that students are most interested in browsing peer projects (building models), instead of course handouts. To increase interactivity, it is advisable to add email addresses of the authors and cross links to related Web pages, especially page of similar subjects/ areas. However, initial survey of existing student Web pages seems to reflect students do not care much about the channels of feedback and interactivity. More research on students' feedback is needed to decide whether the students' interest match with what teachers think they need. Also, students should be reminded of this important aspect in Web page production.

Last but not least, be ware of copyright, citation and plagiarism. It is too easy for students to copy a text file, or even an image on the WWW into their paper or Web page. Remind them to obtain copyright from the author or the publisher beforehand. Teach them how to state the source and make reference in the main text as well as the bibliography. Expose them to the WWW pages on intellectual property, government policies, etc.


Collaborative projects on the WWW

The WWW is a network of networks. This makes international and intercultural communication feasible and convenient. How can we use the web for joint projects across institutions? Let us look at two examples of how teachers in USA and Europe make use of the Web for international collaborative projects.

Global Communication Through Email

Ruth Vilmi of the Helsinki University of Technology, Finland, has been organizing international email projects for foreign language writing students since Autumn 1993. In 1995 Laurent Gaillard (of ENST) put the newsgroup onto the Web, which was a big step forward. Via the newsgroup, the messages are sorted by country (at HUT) and subject (at ENST).

The newsgroup, hut.writing-project is a special newsgroup created at HUT CC. The articles are sent as e-mail messages to a mailing list at HUT. From there they are sorted and go to local newsgroups (most universities in the project), Gopher (Cairo) or the Web (ENST in spring 95 and HUT in autumn 95).

The WWW page described three of them: the Individual Writing Exchange, the Robot Activity and the Environment Activity. Among them the Individual Writing Exchange project is most successful. Both the Individual Writing Exchange and the International Environment Activity will be continued in the coming semester. There will be some slight changes in both, based on the evaluations made by the students and teachers.

According to the project's WWW page, , 'The Individual Writing Exchange is a system which encourages writers from differing "rhetorical backgrounds" to consider ways to make their writing more effective on the international stage.Õ To put it simple, each semester consists of three to four 3-week cycles. In Week 1 students write and post articles. In weeks 2 and 3 the students comment on/ discuss the articles written in week 1, and revise their own articles (written in week 1). In week 4, a new cycle begins - new article, comment, revise, etc.

Essay topics included both technical (e.g. role of technology at work, controlling city pollution, etc.) and general/ business (e.g. utopia - an ideal world, multinational companies, racial and ethnic diversity, etc.)

In addition, HUT students worked in groups to create a class glossary and glossary tests. The HUT plans to make a glossary program for the Web, and then it will become an international project, with each participating university with Internet access creating its own WWW Culture Page.

There are several advantages of using the hut.writing-project newsgroup and the WWW. First, it is very flexible. Teams or universities may join at different times without affecting other schools. This solves a common problem of international email projects: different school schedules leading to late starts and a long warm-up period until member lists are finalized. This also saves a lot of time in amending the members and addresses of email lists, resulting in more efficient time management. Moreover, it is easy to keeps track of and record students' work. Also, without the newsgroup (which the organizer controls) there would be no way of controlling who joined the project. The WWW has offered an environment in which email, newsgroup, gopher, etc. could be integrated. Furthermore, the Web encourages and supports certain standard format of graphics, audio and video files, which is missing and may cause problems in email.

To join the project and for technical information, URL http://www.hut.fi/~rvilmi/help/techtips/jointips.html

The Cities Project

is part of the 'Writing Around the World - Telecommunications and English' course at New York University. Since summer 1994, students collaborate within their class and with students in other cities around the world. They explore various aspects of the city in which they live and share that information with their partners overseas.

Students work on activities such as:

  1. Sharing/ comparing responses to city topics.
  2. Preparing and sending culture packages, which include student photos, audio
  3. cassettes, video tapes and school newsletter. (See Sayers 1995 for details.)
  4. Publication of student writings on the WWW.
  5. Video presentations of city themes.
  6. Final publication of a multi-city newsletter.

Positive elements of this course include:

  1. Students can overcome isolation of living in a strange new place by venturing out and learning about the city.
  2. Students discuss shared issues in their lives, which encourages cross-cultural understanding and increases their interest in the interaction between the classes.
  3. Within structured writing options, students are free to write on whatever interests them.
  4. Students learn telecommunications skills that can be used in the future.
(The above description is extracted from the Cities Project's WWW page)

This project may be adopted in LOTE (Language Other Than English) classes or TAFE colleges easily. These classes are usually made up of learners from several cultures or the latter immigrants from various countries. Thus it is easy to divide learners into teams and ask them either to report on the city they come from, or to browse the Web pages of their target languages and develop a country profile.

Conclusion

In this paper, I have briefly outlined what and how you can start teaching, publishing and collaborating in projects on the WWW. Though the above examples are mainly drawn from tertiary English language classrooms, the experience can be easily applied to any languages, any disciplines and secondary levels.

Despite the hypermedia potentials of WWW, Laurillard (1993) reminds us that 'hypertext, accessing a text database, is not interactive, because there is no intrinsic feedback on the user's actions: the information does not change as a consequence of the users' actions on it; it only changes if you change the system itself, by changing the information or the links directly.' So far the computer cannot react to learnersÕ verbal input. Nor can it check written answers on-line and provide instant feedback to learners. Also, unless the teacher has some control over the web server, the use of evaluation form is limited. A teacher needs more than a departmental or personal account and password to put files. It is preferable to have the right to create student accounts if student publishing is involved. The use of evaluation forms, tests & exercises, statistics require programming knowledge, and support from the computer center/ professionals.

Moreover, the multi-media output on the WWW is still unable to compete with that on CD-ROM. Unless the bandwidth is high and the computer is of a high-end model (at least 8 Mb RAM) , the download time can take over ten minutes or even hours and thus is unbearable and discouraging.

Last but not least, Maimone (1995) points out some technical, social and pedagogical issues unresolved:

  • How can you find what [online document] you need?
  • Can we publish electronically using images and icons generated by others?
  • Can we convince people to start using it for documentation?
  • Do we really want the whole world to who we are individually, what we do, and what we look like?
He even predicts that the WWW will not survive the decade owing to three reasons:
  1. HTML is too limited as a presentation tool.
  2. Once information on the WWW is reorganized, the URL becomes invalid.
  3. The exponential growth of information will overwhelm the ability of the computer networks to deliver the information to us. (Extracted from http://www.cs.cmu.edu/~mwm/tutorial/outline.html)
These questions require contemplation, discussion and research. It is hoped that increased use of the WWW will encourage the development and use of higher-bandwidth networks, and replacements for both HTML and URLs are being designed.


References:

Adamson, E. (1994) Quick-Start on HTML Documents. Paper presented at Tel-Ed conference Ô94, Nov. 1994, New Mexico. (Scholastic Center URL http://scholastic.com:2005)

Alexander, S. (1995) Teaching and Learning on the World Wide Web. Debreceny & Ellis (eds.), pp. 94 - 99. Electronic version available on http://www.scu.edu.au:80/ausweb95/papers/education2/alexander/

Debreceny & Ellis (eds) (1995) Innovation and Diversity - the World Wide Web in Australia. Ausweb95 - proceedigns of the First Australian World Wide Web Conference. Lismore, NSW, Norsearch Publishing. Electronic version available on CD & http://www.scu.edu.au:80/ausweb95/papers/

Hucking, T.N. & Olsen L.A. (1991)Technical Writing and Professional Communication (for non-native speakers of English). McGraw-Hill International Edition.

Kriz, H. (1994) Teaching and Publishing in the World Wide Web. Paper included in 25th-Anniversary CACHE CD-ROM, CACHE Corporation. Electronic version available on http://learning.lib.vt.edu/webserv/webserv.html

Lai, E. & Jor, G. (1993) Needs Analysis of CUHK Graduates 1992: Language Use in the Workplace. Occasional Papers in English Language Teaching, vol. 3, Hong Kong: The Chinese University of Hong Kong.

Laurillare, D. (1993) Rethinking University Teaching: A framework for the effective use for the educational technology, Routeledge: London.

Maimone, M. (1995) Welcome to the World Wide Web! Presentation slides available on http://www.cs.cmu.edu/~mwm/tutorial/outline.html

Mak, L. (In press) "What's out There?" in Warschauer, M. (ed.).

Mak, S. & Mak L. (In press) ÒDeveloping Exercises and Tests on the WWWÓ in Warschauer (ed.).

Sayers, D. (1995) Computer Learning Networks and Distance Team-Teaching: Technological Variations on a Traditional Theme. Paper available at http://www.nyu.edu/pages/hess/docs/sayers.html

Warschauer, M. (ed.) (in press) Virtual Connections : Online Activities & Projects for Networking Language Learners. Honolulu: University of Hawaii Press.

Appendix: Frequently Asked Questions

How may staff is needed & what each is responsible for?
Minimally, one. Simple html files are easy to create, and ordinary teachers should be capable of handling it. If the Web 'page' involves a lot of graphics, audio and video components, and for best effects, student helpers or technical staff may be helpful.

How much computer knowledge is basically required?

  1. Previous knowledge: word-processing, DOS & Windows commands for PC-users
  2. HTML codes
  3. UNIX knowledge if the page is to be connected to the Internet
  4. Some understanding of hyperlink.

How long does it take?

Training on how to produce:
minimally one week from nothing to something update html files: an hour or two
Design and collection of materials (text, pictures, etc.):
2 - 4 weeks if the materials are ready-made.
HTML file production
depends on how sophisticated your page is; a page with only hyperlinks or text can be created within a few hours.

How much does it cost?

  • manpower - difficult to calculate, but the most important commitment!
  • h/w & s/w - mostly freeware or inexpensive software
  • access to Internet -check with your local service provider
  • phone bill - normally price of local phone calls

What future commitment is required after the first version is completed?

  • Constant updating and expanding, otherwise no one will visit your page again.
  • Respond to questions from learners/ readers outside.

What is the most difficult part/ potential problem?

  • Organization of hypertext materials
  • Page layout
  • Copyright of materials
  • Computer graphics (time-consuming to produce)
  • Constant update


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