Reference and Information Service Section Conference and Exhibition 6-8 September 1999, Sydney Hilton, Australia

Expanding Public Library Service Beyond the Walls.

Cassey-Cardinia Library Corporation (CCLC) has made Internet service development a priority. The Internet has not just been about access for the Corporation. It is seen as an extension of traditional, print based information services, but in a form which allows it to reach people that have never entered any of the buildings.

IRIS is the Corporations Interactive Reference and Information Service, which is an email reference service that was launched in July 1998. IRIS' goal is to provide reference service to patron enquiries, using electronic means.

Michelle McLean, Information Services Librarian, Casey-Cardinia Library Corporation