Reference and Information Service Section Conference and Exhibition 6-8 September 1999, Sydney Hilton, Australia

CONFERENCE SCHEDULE

The reception will be held in the exhibition area where you will be able to meet old friends and make new ones whilst viewing the exhibitors' stands at your leisure.

Join all full conference delegates for a fun evening with a diffference - chat, eat, drink, mingle, be entertained by the Dos Maravillas, Spanish Dancers, the Triple Image Latin American Band and samba the night away!

For a list of all the abstracts please look at our homepage: http://www.csu.edu.au/special/raiss99/

SUNDAY 5 SEPTEMBER 1999

1600 - 1800 Registrations

MONDAY 6 SEPTEMBER 1999

0815 - 0915 Registrations

0915 - 0930 Official Opening

0930 - 1015 Keynote Address:

The last half of the 20th century brought about more changes in libraries than the previous millennium. A large force behind many of these changes was the advent of digital technology, which began to transform libraries so thoroughly that they threaten to be unrecognisable in the new century. Another source of change was the appearance of problems so immense that they threatened the library community's ability to preserve the full body of recorded knowledge unless solutions were found. So vast were these changes that even the name of the discipline had to be expanded to include the larger and more diffuse notion of library and information science.

As a result of the scope and speed of change in libraries during this time, librarians have been challenged as never before to redefine their mission and roles as they enter the new century. Based on data relating to the growth of traditional publishing, the rapid development of electronic publishing, the progress of digital libraries and distance learning, and various other factors, this address will project the emerging parameters of the next century library and suggest how the roles of librarians will change.

Jerry Campbell, Chief Information Officer, Information Services Division and Dean of the University Libraries, University of Southern California.

1015 - 1045 Morning Break and Exhibition Viewing

1045 - 1230 PLENARY SESSION

"When the Phone Don't Ring, You'll Know It's Me": The Internet, the User, and the Library. John Lubans, Deputy University librarian, William R Perkins Library, Duke University.

Changing Paradigms, New Partnerships: Information Literacy Programs in Educational Libraries. Beth McLaren, Manager, Sydney Institute of Technology Library.

1230 - 1330 Lunch and Exhibition Viewing

1330 - 1500 Concurrent Sessions

1330 - 1500 101 WEB-BASED INSTRUCTION FOR USERS

Design and Development of a Web-Based Electronic Databases Tutorial. Craig Littler, Outreach Librarian, University of Wollongong Library.

Training in the Electronic Environment -Designing Courses for Your Clientele. Suzanne Bull, Branch Librarian, Mornington Branch, Mornington Peninsula Libraries

Webtorial: Interactive Information Literacy Skills Tutorial. Linda Dunk, Technology Access Librarian & Chris Van Eijk, Faculty Librarian, Arts and Social Sciences, University of Western Sydney Macarthur

1330 - 1500 102 FLEXIBLE DELIVERY OF LIBRARY SERVICES

Delivering Reference Services to Users Outside the Library. Karin Smith, Information Services Librarian, Division of Library Services, Charles Sturt University.

Expanding Public Library Service Beyond the Walls.Michelle McLean, Information Services Librarian, Casey-Cardinia Library Corporation

Creating Canberra's Virtual Community Library Service. Beverley Forner, Director, Information Planning and Services, Department of Urban Services, ACT Government & Nicky Lo Bianco.

1330 - 1500103 REFERENCE SERVICES IN THE ELECTRONIC AGE

A National Reference Service: New Opportunities. Roxanne Missingham, Director, Information Services, National Library of Australia

Effective Reference Services: the Deakin University Library Solution. Alex Leknius, Faculty Liaison Librarian - Business & Law & Sarah Hopkins, Faculty Liaison Librarian for the Faculty of Health & Behavioural Science, Deakin University Library.

Challenges for Reference Librarians in Electronic Collection Development.Liz Jesty, Service Development Manager, State Library of Victoria.

1500 - 1530 Afternoon Break and Exhibition Viewing

1530 - 1630 PLENARY SESSION

New Roles for Librarians Tim Owen, Head of Policy & Communications, Library & Information Commission

1730 - 1830 Welcome Reception in the Exhibition Area

TUESDAY 7 SEPTEMBER 1999

0815 - 0915 Registrations

0915 - 1015 Keynote Address:

Collaborating to Compete: the Search for New Alliances

The rapid evolution of the digital networked information environment has swept away many of the certainties that have underpinned the library service ethos for the past few decades. The repositioning of service goals and management strategies are essential for long term survival.

This presentation explores the process of repositioning in a service environment where collaboration is essential in order to compete, where strategic alliances with other service industries becomes a necessity and where library managers have to rethink both the rationale and the mechanisms for collaboration between libraries.

Neil McLean, University Librarian, Macquarie University Library.

1015 - 1045 Morning Break and Exhibition Viewing

1045 - 1230 PLENARY SESSION

Library Cooperation in the UK. Barbara Buckley, Research Programme Manager, Library & Information Commission

Connected Intelligence: the Power of Library Collaboration. Maxine Brodie, Director, Information Technology & CIO, State Library of NSW

1230 - 1330 Lunch and Exhibition Viewing

1330 - 1500 CONCURRENT SESSIONS

1330 - 1500 201 PARTNERSHIPS AND ALLIANCES

Illusions, Visions and Facts. Anne Horne, Academic Consultant, EBSCO Australia.

eBooks - The Future of Books? Judy Pridmore, Multimedia Manager, Harper Collins

New Partnerships: Cybercollaboration. John Lubans, Deputy University Librarian, William R. Perkins Library, Duke University.

1330 - 1500 202 REFERENCE SERVICE PARTNERSHIPS

Collaborating to a Higher Degree. Peter Macauley, Library Services Coordinator, Geelong Waterfront Campus & Jenny Addie, Client Services Manager, Deakin University Library.

Finished Product? - a Collaborative Venture. Graeme Siddle, Head of College Liaison Services, Celia Bockett & Lucy Broadbent, Massey University Library.

Public Libraries and Legal Problem Solving: Evolving Partnerships. Elizabeth McKibbin & Sue Walden, Legal Information Access Centre, State Library of New South Wales

1330 - 1500 203 DIGITISATION AND ELECTRONIC PUBLISHING

From Digitisation to Publishing: Using SIN as a Case Study. Paul Mercieca, Publishing and Consultancy Manager, RMIT Publishing & Brendan Fitzgerald, Information Services Manager, Bayside Library Service.

Scholarly Electronic Text and Image Service (SETIS). Creag Cole, SETIS Coordinator, University of Sydney Library.

Theses on the Web: an Update on the Australian Digital Theses (ADT) Project. Tony Cargnelutti, Librarian Electronic Information Resources Group & Fred Piper, Technical Manager, Electronic Information Resources Group, UNSW Library.

1500 - 1530 Afternoon Break and Exhibition Viewing

1530 - 1630 PLENARY SESSION

The Future of IT and Infrastructure in IT in Australia - Where are we Going and Where are we Now? Paul Twomey, Chief Executive Officer, National Office for the Information Economy.

1930 - 2330 Conference Dinner

WEDNESDAY 8 SEPTEMBER 1999

0815 - 0915 Registrations

0915 - 1015 Keynote Address:

Why Is A Raven Like A Writing Desk?; Or, Answering The Riddle Of Client Services

The Hatter asked Alice, "Why is a raven like a writing-desk?" "I give up," Alice replied: "What's the answer?" "I haven't the slightest idea," said the Hatter. Alice sighed wearily. "I think you might do something better with the time," she said, "than waste it in asking riddles that have no answers."

Librarians today are facing increasing demands for services while coping with stable or declining levels of fiscal and human resources. To survive in an environment of escalating expectations, libraries are looking for new answers as to how they can become more nimble to develop effective strategies and practical solutions. This presentation will explore two interconnected approaches to answer the riddle. The first approach is to control client expectations by developing and articulating a comprehensive client services program. The second approach is for libraries to work through library consortia not only to expand access to print and electronic collections, but also to develop innovative and dynamic new services.

Arnold Hirshon, Executive Director, NELINET

1015 - 1045 Morning Break and Exhibition Viewing

1045 - 1230 PANEL SESSION

Liaison: Today's Partnerships Shape Tomorrow's Success Bernadette Lingham, Faculty Liaison Librarian - Arts, Deakin University.

Dinosaur or Dynamo ? The Future for the Subject Specialist Reference Librarian John Rodwell, Information Services Librarian, University of Sydney Library

Reference Librarians: Survival Strategies for the Digital Age Lyn McCullagh, Deputy University Librarian, Macquarie University Library

The Generalist Reference View Shawn Leary, Manager, Library & Information Services, New England Institute of TAFE

1230 - 1330 Lunch and Exhibition Viewing

1330 - 1500 CONCURRENT SESSIONS

1330 - 1500 301 REVITALISING YOUR CAREER

Beyond the Square: Career Planning for Information Professionals in the New Millennium Leonie Blair, Manager, Training and Development Service, AIMA Training and Consultancy Services.

Preventing Burnout in Times of Change Gary Flynn, Senior Counsellor, Northern Sydney Institute of TAFE.

Change is as Good as a Holiday: Using a Job Exchange to Recharge the Professional Batteries Linden Fairbairn, Subject Librarian for Economics and Business, University of Sydney Library.

1330 - 1500 302 TRAINING REFERENCE LIBRARIANS FOR THE ELECTRONIC AGE

Developing TSISL Heather Barrett, Reference Librarian, Social Sciences and Humanities Library, University of New South Wales & Isabella Trahn, Co-ordinator, Library Quality & Staff Development Programs, Division of Information Services.

The Internet Training Institute Partnership with UTS Suzanne Newton, Internet Services Manager, Internet Training Institute.

1 + 1 = 3 The Calculation of the Future Garry Conroy, Consultant, Zenith Management Services.

1330 - 1500 303 CUSTOMER SERVICES AND SERVICE QUALITY

Managing The Customer Role - a Model for Library Services Julie Ager, Senior Reference Librarian, Hawthorn Campus Library & Jane Westwood, Lecturer in Marketing, Swinburne University of Technology.

Achieving the Vision: Consistent High-Quality Information Service in the Hybrid Library Jennifer Burrell, Research & Information Services Team Coordinator & Brad McGrath, Performance Evaluation Coordinator, Liverpool City Council, and Coordinator of Research & Information Services and Research & Information Services Librarian, Liverpool City Library.

Performance Indicators: How they Define a "Good" Reference Librarian Rosemary Cotter, Formerly Head, Science and Engineering Information at RMIT University Library, David Cunnington, Manager, Information Development & Marketing, University of Melbourne, Eva Fish, Librarian, Humanities & Social Science, La Trobe University, Barbara Paton, Deputy University Librarian, La Trobe University.

1500 - 1530 Afternoon Break and Exhibition Viewing

1530 - 1630 CLOSING SESSION:

The Great Debate: Can Reference Librarians Survive the Electronic Age?

Panel: Jerry Campbell, John Lubans, Tim Owen, Barbara Buckley and others