Frequently asked questions

General questions

  • What do I need to bring?

    All rooms are single study/bedrooms with shared kitchen, bathroom and common rooms. All accommodation buildings are unisex, including bathrooms. The bedroom is furnished with a single bed, study desk, chair and wardrobe. Bed linen, pillow, blanket, bedspread/doona, towel and soap are provided. You might like to bring your own alarm clock, desk lamp, clothes hangers, bathrobe and umbrella during wet weather seasons.

    If you chose to self-cater, you will need to bring any item with you which you would like to prepare food, cook and eat with: e.g: crockery, cups, cutlery, frypan; washing up liquid, tea towels etc.

  • Is internet available?

    You will be able to access the internet from your room or on campus through the Charles Sturt University Network (wi-fi or Ethernet).

    Access wireless

  • What if I have a disability?

    If you have a mental health, medical, or physical condition, sensory impairment or learning disability that may impact on your studies we recommend If you have a mental health, medical, or physical condition, sensory impairment or learning disability that may impact on your studies we recommend registering with the Disability Service for support.

    It is essential to consider registration if your condition or disability will impact on your residential school accommodation needs such as a wheelchair accessible room, accommodating your carer or assistance dog or a ground floor room. When completing the accommodation booking form, please list your accommodation support needs.

  • Can I bring family / children?

    Please be aware, we have a limited capacity to accommodate families due to the single study/bedroom style accommodation available.

    Bathurst Campus Students who wish to make a Family Booking at the Bathurst campus are advised to contact the motel located on-campus, Email Centre for Professional Development (cpd@csu.edu.au).

    Wagga Wagga Campus All accommodation provided is of a single study/bedroom style. Students who wish to bring their partner and/or children are required to book individual rooms for each member of the age of 13 and over. Children aged 12 and under may be accommodated in a fold out bed or cot in the same room as a parent. No extra cost will be charged for accommodating a child with a parent in the same room, although meals for your child are not covered with the Flexi Food plan (if you choose to add one to your booking) and will need their food purchased separately from our food outlets.

    You must also complete the booking form for each individual room required, you are asked to submit an online enquiry to Student Central including your name, student ID number, number of people, ages of children (12 and under), dates for the nights you require accommodation and the campus you will be staying. For children under 12, please also indicate if a fold out bed or cot and linen will be required.

Meals

  • Self-Catered - Dubbo, Orange and Albury-Wodonga Only

    Meals are available at the students own cost at Albury-Wodonga, Orange and Dubbo campuses, but mealtimes are restricted. All self-catered areas have kitchens but you will need to bring any item with which you would like to prepare food, cook and eat with. eg. plates, cutlery, cups, saucepan, frypan, utensils etc.

  • Self-Catered - Port Macquarie

    All of our Port Macquarie accommodation is self-catered. All self-catered areas have kitchens but you'll need to bring any item with which you would like to prepare food, cook and eat with: eg. plates, cutlery, cups, saucepan, frypan, utensils etc. There is a supermarket and shopping centre within walking distance of the accommodation village.

  • Self-catered - Bathurst and Wagga

    If you are staying in Butler Hall or Stewards Hall in Wagga, there are limited cooking facilities (e.g. no stove top or oven) There is a microwave, kettle and a toaster provided.

    You’ll need to bring any item with which you would like to prepare food, cook and eat with. eg. plates, cutlery, cups, saucepan, frypan, utensils etc.

  • When is the Dining Hall or Café open?

    The trading times for on campus food outlets can be found on the Cheers page.

  • What if I have a special diet?

    Cheers can provide menu options that cater to most medical and cultural needs, including the following:

    • Coeliac/Gluten free
    • Lactose intolerance
    • Vegetarian
    • Diabetic
    • Vegan
    • Halal

    If you require any of these special diets during your stay, please indicate this when making your accommodation booking. If you have other dietary requirements that are not listed when you book, please ensure you include these in the 'Other Dietary Needs' section within the online accommodation booking.

  • Is coffee / tea provided?

    Tea, coffee, milk and sugar will be provided in your room. Polystyrene cups are supplied but we you may wish to bring your own coffee mug. Cafes are also available on most campuses where you can purchase hot and cold drinks. For more information please visit the Cheers website.

Costs and payment

  • How much is Residential School accommodation?

    Our on campus accommodation options range from $50 to $110 room only, per night. You can choose what type of room you stay in when you make your booking. The room pricing and options change depending on availability and which campus you are staying at.

    More information on the type of rooms available, on each Charles Sturt campus, can be found on our Residential School Accommodation page.

  • When and where do I pay?

    We will email you an invoice for your accommodation booking. You can pay this invoice online using your MasterCard or Visa credit card at our Charles Sturt secure online payment site or with BPay.

  • Is there financial assistance available to attend res school?

    Yes - the Residential School Equity Grant provides financial assistance to help cover the cost of staying on or near the campus for compulsory residential schools.

Arrival and departure

  • Where and when can I check in?

    Albury-Wodonga

    Monday to Friday 2pm - 4pm at the Residence Life Office (Building 672).

    Bathurst

    2pm - 5pm at the Residence Life Office (Building 1413).

    Dubbo

    2pm - 6pm at the Residence Life Office (in the Sport & Rec Centre).

    Orange

    Monday to Friday 2pm - 5pm at the Residence Life Office (Building 1075).

    Port Macquarie

    Monday to Friday 2pm - 5pm at the Residence Life Office (Building 838).

    Wagga Wagga

    Monday to Friday 2pm - 5pm at the Residence Life Office (Building 452).

    All campus maps

    Weekend / After hours check in

    Weekend arrivals will receive an email at 2pm on your day of arrival. This email will contain your contact free check in information and instructions on how to access your room.

    If you have any issues with your after hours check in, please contact Charles Sturt Campus Security 1800 931 633 for assistance.

  • When do I need to check out by?

    Please check out by 10am so we have time to prepare the room for our next guest. If you don’t check out by 10am we will need to charge you for another nights’ accommodation. To check out please come into the Residence Life office and return your key.

    We can store your luggage at the Residence Life office after checkout if you still have classes to attend.

Booking alterations and cancellations

  • Can I book additional nights?

    You can add additional nights to your booking if we have rooms available. Due to the high number of bookings we receive we can’t always guarantee additional nights will be available.

    If you have to make a change to your booking, you’ll need to contact Student Central and let them know.

  • How do I make an alteration or cancel my booking?

    You can add additional nights to your booking if we have rooms available. Due to the high number of bookings we receive we can’t always guarantee additional nights will be available.

    There is a cancellation fee charged if you don’t give us 7 days’ notice prior to your check in date.

    If you have to make a change or cancel your booking, you'll need to contact Student Central and let them know.

    Please read the Residential School Accommodation terms and conditions for more information.

  • What are the Residential School Accommodation booking Terms and Conditions?

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