Terms & Conditions

  • Booking Changes

    You can make changes to your booking at any time.

    You can add additional nights to your booking if we have rooms available. Due to the high number of bookings we receive we can’t always guarantee additional nights will be available.

    There is a cancellation fee charged if you don’t give us 7 days’ notice prior to your check in date.

    If you have to make a change or cancel your booking, you’ll need to contact Student Central and let them know.

  • Cancellations

    We understand that sometimes you might need to cancel part or all of your booking.

    • If you cancel at least 7 days prior to your check in date, we will remove your accommodation charges.  

    • If you cancel within 7 days of your check in date, we will charge you the $50 Cancellation Fee and remove your accommodation charges for the cancelled night/s.

    • If you don’t let us know (e.g. you don’t arrive) your accommodation charges are non-refundable.

    If you have to make a change or cancel your booking, you’ll need to contact Student Central and let them know.

  • Check out

    Please check out by 10am so we have time to prepare the room for another student. If you don’t check out by 10am we will need to charge you for another nights’ accommodation.

    Your check out date is in your confirmation email.

    To check out please come into the Residence Life office and return your key.

  • Appeal a charge

    You can submit a Residential Appeal if you believe you have been charged incorrectly for your Residential School accommodation.

    This may include your:

    • Accommodation charges
    • Flexi Food charges
    • Cancellation Fee

    If you wish to submit an appeal, we need you to provide us with information to substantiate the basis for your appeal.

    Appeals can be submitted online via Residential Appeals.

    Please make sure you send any supporting documentation through that might help us understand your appeal and assess it.

  • Residential Agreement - House Rules

    When making a booking with Charles Sturt University you agree to abide by the House Rules set out in the Residential Agreement.

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