Current Service Disruptions

         There are no current service disruptions

The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.

Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:

  • Student Online Systems is Thursdays 5.00am - 8.00am.
  • Non Student Online Systems is Wednesdays 6.00pm - 8.00pm.

The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.

If you are a student and require more information about a service disruption please contact Student Central. If you are a staff member and require more information about a service disruption please contact the IT Service Desk..

Planned Service Disruptions

         There are no planned service disruptions

Concluded Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
ADOBE CONNECT (Online Meeting) will be unavailable between 9:30am and 10:30am on Monday February 24 all staff and students nil 24-Feb-2020 09:30 24-Feb-2020 10:20
ADOBE CONNECT (Online Meeting) will be unavailable between 9am and 10am on Monday February 24 all staff and students nil 24-Feb-2020 09:00 24-Feb-2020 09:10
PROTECHT will be unavailable during Sunday February 23, 6-9pm. Protecht will be conducting system maintenance during this time. Staff and Students wishing to enter/view Work Health & Safety incidents Internal Audit Staff Risk Staff To report a WHS Incident please use the following WHS Incident Report and Investigation Form: https://policy.csu.edu.au/download.php?id=699&version=2&associated 23-Feb-2020 18:00 23-Feb-2020 21:00
VPN - Users on campus and off campus are unable to connect to the Staff or Admin VPN. DIT are currently investigating and apologise for the inconvenience. Internal and External Staff VDI is still functional as a temporary work around. 21-Feb-2020 10:40 21-Feb-2020 11:40
ADOBE CONNECT (Online Meeting) is unavailable due to a hardware failure at the vendors data centre. At this stage recovery is expected to take multiple hours while hardware is replaced and recovery of services takes place. All staff and students None 18-Feb-2020 08:30 18-Feb-2020 11:40
INTERNET services to ALL Campuses may experience short interruptions to service on Saturday 15th February while maintenance is completed. If users are experiencing connection problems during this time, please wait a moment and try again. DIT apologise for any inconvenience. All staff/ students accessing the internet during this time. Wait a few moments, and try again. 15-Feb-2020 06:00 15-Feb-2020 07:15
STUDENT PORTAL > APPOINTMENT BOOKINGS are currently expereincing issues with Chrome. Students are unable to select an appointment to complete a booking. Students are encouraged to use Firefox to make a booking. Students Please open this page with Firefox. Bookings are selectable from Firefox. 14-Feb-2020 16:30 14-Feb-2020 17:50
FUNNELBACK SEARCH : Squiz Cloud is having updates/patches applied which will slow down searches for approximately 90 seconds during the upgrade window. Searches may return results up to 24 hours old. Students, Staff, Academics, public users NA 13-Feb-2020 22:00 14-Feb-2020 02:00
STUDENT PORTAL: We are currently experiencing issues with Transcripts, GPA Display and Subject Results. We apologise for any inconvenience, we are currently investigating and will restore service as soon as possible. Students N/A 13-Feb-2020 15:00 14-Feb-2020 11:20
INTERACT2 (BLACKBOARD) will be upgraded overnight starting midnight Wednesday 12th February to 5am Thursday 13th February. There will be NO downtime to Interact2 during this upgrade. The following Interact2 tools/functionality may be unavailable for a short period of time (5 minutes or less) during the upgrade window: - Panopto - EASTS - Merging of subjects - Creation of new Organisation sites - Viewing the Subject Outline - Trial Analytics Interact2 (Blackboard) users only. N/A 13-Feb-2020 00:00 13-Feb-2020 05:00