Charles Sturt University
Charles Sturt University

Our Structure

DIT is committed to a strong service culture. It focuses on delivering ‘fit-for-purpose’ quality services to the University community. DIT is responsible for the execution of the Initiatives and Strategy Implementation Plan (ISIP) and works in partnership with organisational units and external providers in the delivery of projects. The programs and projects are prioritised by the senior executives in alignment with strategic objectives and business values. DIT also supports the project management activities, and provides budget, expenditure, schedule, contract and resource information.

Integration

The Integration team is responsible for integrating applications and ensuring timely and accurate University data is available to stakeholders. This includes IT support of the delivery of business intelligence and data warehousing services. Effective integration capability is required in the majority of technology projects and solutions. Integration underpins the increasing shift to mobile, and enables effective and efficient use of cloud applications and technologies. The Integrations Team provides strategic value to the University by delivering quality integration services and providing data to systems where and when it's needed in a reliable, robust and secure manner.

Applications

The Applications team is responsible for the management, support and delivery of the University’s applications portfolio. The Applications team work closely with application custodians, Faculties, Schools and Divisions in all facets of application portfolio management, systems development an enhancements and provide consultancy services to stakeholders on technology choices and best practices.

Systems

The Systems team provides a robust, reliable, cost-effective and sustainable computing environment in support of all University users. The Systems team provides the foundation on which all technical services and applications rely undertaking responsibility for the management of the infrastructure technologies and University services such as email services, application and database hosting, video conferencing and system backups.

Networks

The Networks team provide robust, reliable, cost-effective and sustainable wired/wireless networks and telephony services in support of the University’s needs. The Networks team manages the foundation on which all IT communication services rely upon across the University.

Client Services: Personal Computing

The Personal Computing team delivers contemporary, valued personal computing support services to the University community. The Personal Computing team are responsible for leading the development of and managing the CSU standard operating environments for Microsoft Windows and Apple Macintosh personal computers, tablets and mobile devices; as well as the CSU Replay system, Audio Visual services and teaching space technology. With the increasing use of mobile and tablet devices, Personal Computing enhances mobile device support, practices and innovation and guidance for University staff around the use of their devices.

Client Services: Service Desk

The Service Desk provides high quality service to support the IT needs of the University’s staff and students. The Service Desk team are responsible for high priority Learning and Teaching support and managing incidents and requests that are submitted by staff, as well as escalations from Student Central on behalf of students. The Service Desk aims to resolve 80% at first response and if required, incidents are escalated to appropriate queues for subject matter experts to resolve.

IT Service Desk in 2015 - Facts and Figures (pdf)

Computer Shop

The Computer Shop is a ‘not for profit’ enterprise within the Division of Information Technology for the supply and provisioning of computer hardware, software and multi-function devices. It services the IT needs of Faculties, Schools and Divisions by supplying the best pricing on University preferred items. In addition to standard devices, the Computer Shop will supply non-standard managed and non-managed devices upon request and consultation.

Enterprise Architecture

The Enterprise Architecture team improve University wide strategy development with a major focus on strategic information technology planning and enterprise wide technology and data asset management. The primary principle on which Enterprise Architecture operates is maximising the capabilities of the organisation as a whole i.e. information assets, systems and processes are designed, planned, prioritised and managed to maximise value to the University as a whole.

Technology Projects

The Technology Projects team is responsible for the management and delivery of ICT-related enterprise projects. The majority of these projects form part of the Initiatives & Strategy Implementation Plan (ISIP) which is a collection of strategic initiatives requiring planned change that transform process, information management and systems, and are closely aligned with the University Strategic Plan.

Technology Projects: Project Managers

Project Managers and Associate Project Managers are responsible for the overall leadership, initiation, planning, execution and control of a project or program of works. Project Managers work closely with clients and members of the project team to deliver projects that address required outcomes and business benefits. This role involves the management and coordination of a project team (or teams) to deliver projects within agreed timeframes, scope, budget and quality. A Project Manager can be assigned to one or more project at a time.

Technology Projects: Business Analysts

The role of the Business Analyst is to partner and facilitate engagement of business and technology staff in developing solutions to business issues. Business Analysts provide support for Enterprise Architecture in pre-project activities, such as the preparation of initiative proposals and business cases. Business Analysts are also part of the project team and under the direction of the Project Manager, engage the stakeholders to understand, capture, document and communicate business requirements in a manner that is agreeable, measurable and flexible enough to meet project and stakeholder needs. Business Analysts are responsible for ensuring that requirements are accurately captured and can be translated into solutions that deliver the identified business benefit.

Shared Business Services

The Shared Business Services team supports the Division and University through:

  • financial planning and operations,
  • operational and strategic planning,
  • resource management,
  • workforce planning,
  • communications,
  • managing the administrative operations of the Division,
  • contract management,
  • technology capability development and training,
  • Divisional record management,
  • undertaking research,
  • preparing reports, and
  • providing executive support to the Executive Director, Management Team and Division.