Business Process Management (BPM) is a management framework aimed at improving and managing an organisation's processes.
It employs process management methods, metrics, improvement principles and software tools to optimise activities and processes. A key aspect of BPM is the alignment of resources (people, processes, information and technology) through metrics and management practices, with organisational strategy and goals.
Principles commonly introduced with BPM include:
The first CSU BPM initiative was undertaken in 2015 with the automation of the Admissions process. This project set some foundation capabilities in the development of automated BPM processes and was an important step towards broader business capabilities in process ownership management. A current snapshot of CSU BPM activities includes: