Charles Sturt University
Charles Sturt University

Featured Projects

DIT is responsible for the management, development and planned execution of CSU’s Technology Initiatives (TI) which is a portfolio of ICT projects transforming systems and processes.

The Division also manages the Information and Communication Technology: Significant Works Register (ICT:SWR). The ICT:SWR supports the delivery of the TI and enables current IT services to operate efficiently and effectively, as well as provide enhancements to existing services through request/assignment and problem management.

Some of the current TI projects are detailed below. A full listing can be viewed via the TI dashboard.

Research Master Upgrade

CSU currently utilises the ResearchMaster Enterprise system for the management and reporting of research. This provides the following:

  • Research Publications data collection and management
  • Research Grant and Project Management
  • Higher Degree by Research (HDR) student and supervisor management
  • Research reporting such as the Excellence in Research Australia (RA)
  • Ethics application and management of approval ethics protocols (module deployed but not currently used)
  • Other compliance reporting

The current version is being phased out and replaced with a web browser-accessible system that delivers an improved user interface and the following functional enhancements:

  • Enhancements to the workflow and eForms domains in HDR Progress Review, Human and Animal Ethics
  • Exploit the applications reporting framework Report Designer (desktop application) making it easier to extract information and produce reports. Reduce the use of external customised reports where possible –Crystal Reports.
  • Reduce the need for vendor delivered customisations

The project is scheduled go live with the new version around September 2017.

For further information regarding this project please contact the Project Manager Mark Sice (

Student Incident Management System Investigation

The Student Incident Management System Investigation project is focused on identifying a suitable system that will allow all incidents involving students to be recorded, tracked and reported in the one system. Currently, incidents such as general misconduct, breaches of the Residence Code of Conduct or Computing & Communication Facilities Use, and those of a critical nature are captured in multiple systems. A key benefit of having these incidents contained within the one system is the extent of intelligence it will provide. Analysis of the data may allow the identification of hot spots of poor behaviour and evidence of escalating issues which in turn can assist in the prevention of incidents, especially those that could put members of the CSU community at risk.

Funded by both SSAF and ISIP and Sponsored by the Dean of Students, the outcome of this initial investigation will be the identification of a product and the business case and detailed costing for its implementation.

For further information regarding this project please contact the Project Manager Prateek Kotwal (

Special Considerations

The Special Considerations project commenced in 2016 using the Agile@CSU project methodology. While it has been a slow start to the project, "velocity" is starting to pick up with delivery planned for the second quarter of 2017.

The project is anticipated to produce massive efficiencies for the University and a greatly improved student experience. With defined processes,we hope to reduce current touch-points and turnaround times for online special consideration forms from up to 1 month to 2 days (at best) or 5 days (at worst).

Additionally, we are striving to release the new solution by abiding to the following guiding principles:

  • Seamless
  • Intuitive
  • Easy to access and make decisions guided by policy

Using lessons learnt from the Admissions Workflow Project, we have also started developing the new solution with the expertise of a User Experience (UX) Designer and over 2017 will:

  • Actively seek consultation with both students and workflow users to ensure the new solution exceeds expectations
  • Engage in training best practice by delivering training to staff in advance of production release

Utilising resources from across CSU, the steering committee and project team consists of staff across the 3 Faculty Common Support Model (3FCSM) project, Office of Academic Governance (OAG), Office for Students (OfS), DSA, WSO and DIT as well as engaging with representatives across each of the faculties.

If you have any queries or would like to provide feedback about the project, please contact Kate Aylmore - Acting Manager Innovation & Capability, DSA (

Online Course Brochures

CSU online course brochures (OCBs) are a key source of online course information for prospective students. The OCBs provide detailed, engaging information about CSU's courses and encourage students to apply.

A number of issues have been identified in relation to user experience (including accuracy, timing and flexibility of content) on the current OCBs. Many of these issues are tied to legislative business processes or data quality at the data source. The current website template is also outdated and information can be hard to find.

The OCB project aims to address and improve all of these issues via a phased approach. The first phase is focused on rewriting content for 50 priority courses (being completed by the Division of Marketing and Communication and three faculties) and redeveloping the online template (through the WSO). New content was added to the existing OCB templates in December and migration into the new templates will begin early February.

Additionally, DIT is working on improving data issues which are still currently being scoped. This work will begin from March onwards.

By making the OCBs more accurate, informative and appealing; we hope to make the decision to study at CSU more attractive to prospective students.

For further information regarding this project please contact the Project Manager Anton Terblanche (