Charles Sturt University
Charles Sturt University

IT Service Desk Evaluation Form

Customer Services values your opinions about our IT Service Desk. Please take a few minutes to complete this IT Service Desk Evaluation Form. All forms received by Customer Services are used to gauge the effectiveness of the IT Service Desk, and to develop improved IT Support Services.

All evaluations received will be treated with confidentiality

Required fields are bold and coloured red.


Your Details

Please indicate the work request number for the job that you wish to provide feedback

Question 1

How do you rate the person's knowledge who initially responded to you with regards to your request?

Question 2

How would you rate the helpfulness of the person who initially responded to you?

Question 3

How do you rate the knowledge of the person with regards to resolving your request?

Question 4

How do you rate the helpfulness of the person who resolved your request?

Question 5

How do you rate DIT staff understanding of the impact or the urgency of your request?

Comments

Thank you for taking the time to complete this survey