Charles Sturt University
Charles Sturt University
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IT Servicesservice category Access and Logins

Password Management

Your Charles Sturt login (username and password) provides access to staff IT services.

Your username stays with you for the length of your university working life, but you must change your password every 120 days or it will expire.

You will receive automatic email notifications before your password is due to expire (10 days before expiry) and once it has expired.

Your password must meet the following criteria:

  • use 3 of the 4 following character types - a-z, A-Z, 0-9, !#$%*+,./\:=?[]^_~
  • use a minimum of 8 and a maximum of 30 characters
  • not contain your username
  • not use any of your previous 6 passwords

Spaces and the following special characters are not supported - ` ' @ & ( ) } { | ; " < >

If you attempt to create a password that does not meet the above criteria, you will receive an error message and must set a different password.

Your password will also be checked against a list of known compromised passwords. You will not be able to use a password that is on this list.

Please note: Charles Sturt will never ask for your password via email, telephone, letter or face-to-face. Do not disclose your password to anyone. If you think someone knows your password and/or has logged into your account, change your password immediately and inform the IT Service Desk. If you receive an email claiming to come from the university asking for detailed information and you are unsure what to do, contact the IT Service Desk.


  • Change your password online - you will receive an automatic email notification to advise that your password change was successful.
    Note: Passwords can only be changed up to twice a day.
  • Save a security question and answer for quick and easy identification and resetting of a forgotten password. Choose a question and answer that is not easy to guess or known by others.
  • If you forget your password or it has expired, navigate to Staff Hub and select the Forgotten, expired or locked password option on the login page.
  • When you change your password it will immediately update across all Charles Sturt online services and systems. If you receive a warning about invalid credentials when logging into a system, e.g. Outlook, lock your computer and unlock it with your new password.
  • You also need to update the password for Charles Sturt services you have on your mobile device(s). Mobile devices can try to use your old password which may result in your account being locked out.


Provision, maintenance and support of this service is funded by the university and provided at no extra cost to staff.


If you have further questions or need technical assistance, contact the IT Service Desk

Service Owner

Manager, Client Services and Computing

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