Charles Sturt University
Charles Sturt University
  • Password Management
IT Services service category Access and Logins

Password Management

Your CSU login (username and password) provides access to staff IT services.

Your username stays with you for the length of your University working life but your password must change every 120 days or it will expire.

You can change your password or retrieve your forgotten password online and update your password up to twice a day. Your password must meet the following criteria:

  • use 3 of the 4 following character types (a-z), (A-Z), (0-9), (!#$%*+,./\:=?[]^_~)
  • not use any of your previous 6 passwords
  • use a minimum of 8 and maximum of 30 characters
  • not include any spaces

If you change your password, it will immediately update across all CSU online services and systems. If you receive a warning about invalid credentials (e.g. Outlook), you can fix this by locking your PC and unlocking it with your new password.

You will need to set up and save a security question and answer for quick and easy identification and retrieval of a forgotten password. It is important to choose a question and answer that is not easy to guess or known by others.

When you change your password, you will receive an automatic email notification to advise that your password change was successful. You will also receive automatic email notifications before your password is due to expire (10 days before expiry) and once it has expired.

Please note: The University will never ask you for your password via email, telephone, letter or face to face. Do not disclose your password to anyone. If you think someone knows your password and/or has logged into your account, change your password immediately and inform the IT Service Desk.


Change your password or retrieve your forgotten password online at any time.

If you forget your CSU password, the IT Service Desk can generate a temporary password for you. This must be changed within 24 hours.

Additionally, if your password has expired, you will still be able to log on to the University network and the Staff Hub but you should change it as soon as possible.


Provision, maintenance and support of this service is funded by the University and provided at no extra cost to staff.


If you have further questions or need technical assistance, contact the IT Service Desk

Service Owner

Manager, Client Services and Computing