Charles Sturt University
Charles Sturt University
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IT Servicesservice category Communications

Mobile Devices

Mobile devices at CSU include portable computing devices such as tablet computers and smartphones.

Mobile devices can be setup to:

You can perform many other tasks on your CSU mobile device depending upon which apps you have installed. See our lists of popular productivity applications for iOS and Android devices.

The protection and security of university data stored on or accessed using mobile devices is the responsibility of the device owner. Confidential data should not be stored on these devices where possible.

There are a number of steps you can take to help prevent unauthorised access to your device. Information about the full range of security features and how to use them are located in the user guide for your particular device. Go to manufacturer websites to search for quick instructions or full guides.

DIT recommends setting a password or passcode as a minimum security measure on all mobile devices.

Data Usage

  • CSU has an overall cap for data usage across University mobile devices on the Telstra Business Plan. Data usage on individual devices is drawn from this cap.
  • All CSU mobile devices are subject to reasonable use limits – DIT monitors data usage and contacts high usage individuals.
  • DIT maintains a central register of all CSU mobile devices to monitor the data pool and ensure accurate charging to budget centres.
  • CSU mobile devices connect to the internet whenever necessary, using a wireless connection (if available) or your Telstra data allowance. If a wireless connection isn’t available, apps and services may use your Telstra data.

International Travel

  • To activate international/global roaming on your CSU phone, please contact the IT Service Desk at least 24 hours before you travel. You will only need to do this once
  • If you are not sure if international roaming is activated on your CSU phone, please contact the IT Service Desk for assistance
  • The International Day Pass is enabled only on CSU phones, not tablets. It is automatically applied when using your services (making or receiving calls, sending an SMS or using mobile data) overseas in eligible countries (see list in link above). Note - the Day Pass data top up is not available under the CSU corporate plan
  • It is your responsibility to find out more about International Roaming, including availability, call information and data allowances before you travel overseas
  • You have the option to turn off mobile data roaming and use overseas wireless connections if necessary or preferred when using your device

Access

You can purchase specific mobile devices (e.g. iPad, iPhone, Samsung Galaxy) through the CSU Computer Shop for work purposes. CSU uses a Telstra Business Plan for all University mobile devices.

If you wish to purchase a device model not listed, please complete the CSU Computer Shop Enquiry form.

Cost

Availability of mobile devices through the CSU Computer Shop is funded by the University. Costs associated with the sale of a University mobile device through the CSU Computer Shop must be approved by your Budget Manager.

Under the Telstra Business Plan for University mobile devices, bills are processed monthly and charged to the nominated account code via journal.  Business units are responsible for ensuring the expenditure is not excessive and fits within budget.

Monthly rental charges

  • $17.01 for mobile devices
  • $31.01 for mobile tablets

These rental charges include:

  • the first $20 of calls
  • data usage

More detailed rates listed below:

ServicesRates
Voice Calls (per 30 seconds) 4.09 cents
SMS (each) 7.12 cents
Message Bank Diversion (flat rate) 3.95 cents
Message Bank Retrieval (flat rate) 10.06 cents

Additional costs

  • Call charges incurred over $20 are at the rates detailed above and charged to the same account code.

Support

If you have further questions or need technical help after checking the Online Resources, contact the IT Service Desk

Limited support is provided by the IT Service Desk to help you connect to CSU services on iOS (iPad, iPhone, iPod), Android and Windows devices. For full technical support, refer to your device user guide or contact the manufacturer of the device.

It is the responsibility of the business unit to log a job with the IT Service Desk regarding:

  • lost and stolen CSU mobile devices
  • account code updates
  • charge enquiries
  • device owner reassignment
  • service cancellations

Service Owner

Team Leader, Personal Computing