The telephony service at CSU includes:
CSU workspace telephones use VoIP technology to send phone calls over our data networks.
Your workspace telephone:
Refer to CSU Computer Shop for detailed costs on workspace telephones, accessories and extension number requests/transfers.
Workspace telephones cannot be used during power outages. You must use an emergency phone or a mobile phone to make calls during these times. Find emergency phones located in and outside of buildings and use to call 000 during a power outage.
Interaction Desktop software can be integrated with your workspace telephone. The software provides extra call management features including:
For those who want to access call control functions via the web, you can use Interaction Connect through Virtual Desktop Infrastructure (VDI) or by using CSU computers on the CSU network either on campus or via Virtual Private Network (VPN)
Interaction Client Business Manager software for call centre managers is also available.
Log a request including the account code to be charged via the IT Service Desk to purchase an Interaction Desktop or Interaction Client Business Manager licence.
Refer to CSU Computer Shop website for the latest prices on new Interaction Desktop and Interaction Client Business Manager licences. Prices for licence transfer are also available.
Security phones are located in and outside of buildings and used to ‘direct dial’ CSU campus security.
See FMCentral for security phone locations on your campus.
Provision, maintenance and support of this service is funded by the University and provided at no extra cost to staff.
Call our friendly Service Desk staff during business hours:
Mon-Thu: 8am-9pm (GMT +10)
Australia wide: 1300 653 088
International: +612 6338 4357
CSU Internal: 84357