Charles Sturt University
Charles Sturt University
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IT Servicesservice category Computing Devices, Printing and Storage

Computing Devices

Personal computing devices for staff to use on the CSU network are available to buy or lease from the CSU Computer Shop. This includes Windows desktops, laptops and tablets as well as Apple iMAC’s and MacBook Pro laptops.

Other mobile devices such as Android tablets and iPads are also available from the CSU Computer Shop.

Personal computing devices connected to the CSU network are provided with hardware warranty support and standard CSU software supported and maintained by DIT.  This includes:

  • installation of standard software applications
  • automatic updating of Windows and Apple operating systems and antivirus software
  • diagnosis and support of technical issues for devices and standard CSU software
  • support for device warranty repairs including:
    • diagnosis of technical issues
    • scheduling of external technician
    • tracking status of repair
    • verifying repair has been completed and fault remedied

University personal computing/mobile devices not connected to the CSU network will only have hardware supported by DIT for the term of the device’s warranty.

Data management (including data backup) is the responsibility of the personal computing/mobile device owner.

Installation and support of peripheral devices (including purchases from the CSU Computer Shop) is the responsibility of the device owner.

Apple Device Guidelines

If you have a specific requirement for Apple device, these can be purchased or leased from the CSU Computer Shop.

If you wish to run a dual platform environment on your Apple device, this can be requested when ordering a new device, or via the IT Service Desk for existing devices. This is only suited to someone who is an Apple Mac power user or for use for a specific application.

Please be aware some applications or services are not available on an Apple device. These include:

Access

  • Personal computing/mobile device support - contact the IT Service Desk
  • Purchase a personal computing/mobile device – contact the CSU Computer Shop
  • Quote or consultation for a non standard personal computing/mobile device - contact the CSU Computer Shop
  • Request pickup and disposal of old computer systems - contact the IT Service Desk

Cost

Individual item pricing is available via the CSU Computer Shop. Lease terms are determined by the warranty period of a hardware item.

Cost of installation and initial configuration of supported hardware and software, data transfer and ongoing maintenance is built into the purchase of each computer/mobile device.

Support

If you have further questions or need technical help after checking the Online Resources, contact the IT Service Desk

Service Owner

Manager, Client Services and Computing

Service Support Articles

  • Personal Computing Support Guidelines
  • Cascading and disposal of old computer systems and printers