Conferencing at CSU includes innovative, cost-effective video and audio (teleconferencing) conferencing and interactive collaboration tools (desktop conferencing) for staff. These services allow you to interact with internal and external conference participants as if you were in the same room.
You can join or create scheduled or ad-hoc conferences including:
If you are required to work from home refer to the Conferencing (Online Meetings) - Working from Home guide
Remember to set your pin to use your own VMR.
By using the CSU conferencing services, you can:
Note - Interactive Video Teaching (IVT) classes are managed by DIT based on scheduling information provided through the Division of Student Administration (DSA) Graduation, Exams and Timetabling (GET) team. Support and resolution of video conference and audio-visual technology issues for IVT classes is available if required.
There are various ways you can join or create video conferences (VCs) at CSU including:
If you are the host of a personal video conference, a host pin number is required to enter the meeting. Scheduled meetings using admin video conferences do not require a pin number.
To ensure you receive the best conference experience possible, please consider the following before booking or joining:
Some costs may be incurred when joining a VC by phone or when making use of a non-CSU internet connection or device to join a conference.
The cost of joining a VC by telephone when off campus will vary depending on:
CSU mobile users will be billed at their standard call and data rates. Use of a mobile device may incur significant data charges.
Desktop VC equipment costs are listed on the CSU Computer Shop website.
The video and audio conference (teleconference) systems at CSU are a unified system. This allows participants to dial-in via many methods including web browser, telephone or Skype for Business.
You can access a teleconference by dialling 02 6933 7555 (internal – 37555) followed by the conference ID.
When inviting participants to a teleconference you need to use your phone extension as the conference ID. When a participant dials in and enters your phone extension, they will be connected to your personal VMR which acts as the 'bridge' for all participants.
All staff who host a conference (teleconference or video) must use their VMR host pin number.
Use of Skype telephony or other VoIP services to dial the conference number is not recommended. If you are unable to use a landline or mobile, please consider using your web browser to connect to the conference.
Call rates for joining a CSU teleconference may vary depending on the service provider and whether a mobile or landline is used.
Bridgit is a secure screen sharing/data conferencing tool which allows you to share content from your computer securely with remote sites over the Internet. It is used to enhance and support videoconferences and teleconferences.
Using Bridgit, you can:
To access Bridgit:
Bridgit is available on all videoconference meeting room computers for your convenience.
Provision, management and support of this service is funded by the University and provided at no extra cost to staff.
Alterations for admin video conferences including extensions to a booking or assistance with external connections is provided by the IT Service Desk.
If you experience technical issues during an IVT class, you can call the IT Service Desk and select the priority classroom support option during their operating hours.
A test VMR is available for any meeting participant who wishes to perform a test prior to joining a university conference.
The test VMR can be accessed using any common web browser (quickest method) or by entering email@example.com into the Pexip Infinity Connect mobile app, Pexip Infinity desktop client or by adding it as a Skype contact.
You can also use the test VMR in Skype for Business by typing firstname.lastname@example.org into the Find someone box.
To run a test conference using a web browser:
Google Chrome is the preferred web browser for all participants wishing to join a university conference. Most other common browsers are supported, but some older versions may require the installation of additional plugins or software. Note that Internet Explorer is only supported when used on a Windows 7 device.
Zoom provides access to online video and audio conferencing from any location with an active internet connection. Access via the charles sturt portal gives you the full benefits of the system.
Available on the current students technical support site.
Zoom online help guides and "One Minute Video Instruction" can be found on the Zoom Help Center page at https://support.zoom.us/hc/en-us
There are several types of training available from beginner through to more specific training for Student and Educators. To access this training navigate your web browser to https://zoom.us/livetraining
This service is not yet available for use in Charles Sturt on-campus teaching locations. This area will be updated when service is available.
The university conferencing system supports connections from a variety of software and devices, including smartphones and tablets.
To make a conference call using your mobile device:
Connecting to a conference using a mobile device may generate significant data charges if not connected to a wireless network.
The university video conferencing system supports incoming connections from a variety of sources, including Skype.
Skype for Windows is only available. Lync for Mac is not currently supported.
Attending a conference:
If you start typing the meeting name you wish to join in the 'Meeting name' text box, meetings starting with the letters you type will be filtered out. This makes it easier for you to find your meeting in the list.
If you join a meeting in which someone else is already sharing a screen, you will see their shared screen instead of seeing the lobby screen. If you want to share your screen, you can ask to take over.
Participants can have one of three roles in a meeting: owner, presenter or participant. The meeting's owner and presenter are indicated in the participant list.
Person who created the meeting. They can:
Person who is currently sharing a screen. They can:
Although the presenter can disable these features for other participants, the features always remain available to the meeting's owner.
Participants can draw on the screen, talk in a meeting or share a webcam only when the owner or presenter has enabled these features.
Using the toolbar, you can:
Only the presenter can move the toolbar. The participants' toolbars mirror the position of the presenter's toolbar. Participants can move their toolbars only if they've turned off ‘Fit presenter's desktop to window’ under the Toolbox Menu > Options > Viewing Options.
Call our friendly Service Desk staff during business hours:
Mon-Thu: 8am-9pm (GMT +10)
Australia wide: 1300 653 088
International: +612 6338 4357
CSU Internal: 84357