Charles Sturt University
Charles Sturt University
  • Conferencing at CSU
  • Video Conferencing
  • Audio Conferencing (Teleconferencing)
  • Desktop Conferencing (Bridgit)
  • Service Support Articles
IT Servicesservice category Conferencing

Conferencing at CSU

Conferencing at CSU includes innovative, cost-effective video and audio (teleconferencing) conferencing and interactive collaboration tools (desktop conferencing) for staff. These services allow you to interact with internal and external conference participants as if you were in the same room.

You can join or create scheduled or ad-hoc conferences including:

By using the CSU conferencing services, you can:

  • book administration, school, faculty and divisional high-definition video conference (VC) facilities using Outlook. Participants and resources (rooms) are contained in the one meeting request.
  • connect from anywhere using a variety of software clients (e.g. Conference.CSU, Skype for Business, teleconference)
  • connect to conferences using a mobile device
  • access data conferencing and desktop sharing tools such as Bridgit and Conference.CSU

Note - Interactive Video Teaching (IVT) classes are managed by DIT based on scheduling information provided through the Division of Student Administration (DSA) Graduation, Exams and Timetabling (GET) team. Support and resolution of video conference and audio-visual technology issues for IVT classes is available if required.

Service Owner

Manager, Client Services and Computing

Video Conferencing

There are various ways you can join or create video conferences (VCs) at CSU including:

  • Admin video conferences – must be booked using Outlook 2013 and include one or more on-campus VC enabled rooms. You can also connect to the conference via web browser (Chrome is recommended), Skype for Business, Pexip Infinity Connect or telephone. External participants can attend CSU video conferences by using the connection details provided in the booking/meeting notification email. Formal external video conference bookings can be made by contacting the IT Service Desk. Information on specific conferences can be found on the Video Conference bookings page.
  • Virtual Meeting Rooms (VMRs) – preferred personal video conferencing solution. Every staff member has a personal VMR accessed by phone extension or email prefix that is always available to use. Connect via web browser (Chrome is recommended), Skype for Business or telephone. Meetings created in Outlook where the Video meeting button is clicked will generate a unique conference ID or VMR starting with 44.
  • Skype for Business – create or join scheduled or ad-hoc audio or video conferences.
  • Teaching video conferences (VC enabled classrooms and lecture theatres). Includes Broadcast Video Teaching (BVT) facilities in some large lecture theatres. Any class identified as having an IVT component with a corresponding activity on another campus will automatically connect.

If you are the host of a personal video conference,host pin number is required to enter the meeting. Scheduled meetings using admin video conferences do not require a pin number.

To ensure you receive the best conference experience possible, please consider the following before booking or joining:

  • the device you are using
  • the type of conference (personal (ad-hoc) or scheduled)
  • your available internet connection speed
  • whether the meeting organiser will also host/chair the meeting

Access

Accessing your video conference

  • Admin video conferences – must be created using Office 2013 via the video meeting button. No other version of Microsoft Outlook can be used with the conferencing system. Please note – Mac users can only create and manage video conference bookings through the CSU Virtual Desktop Infrastructure (VDI) service using Outlook 2013. The meeting owner can change the booking (e.g. add/remove VC rooms or extend the meeting) via Microsoft Outlook at any time before the end of the conference.
  • Personal video conferences – can be run at any time via a VMR or Skype for Business. No bookings required.
  • Teaching video conferences - lecturers requiring VC teaching facilities for a semester must advise the relevant school or faculty staff as soon as possible to assist with timetable scheduling. Scheduling for all classroom facilities is managed by DSA. Ad hoc bookings for VC teaching spaces must also be organised through the DSA GET team. DSA will notify DIT of any required conference linkup.

Cost

Some costs may be incurred when joining a VC by phone or when making use of a non-CSU internet connection or device to join a conference.

The cost of joining a VC by telephone when off campus will vary depending on:

  • physical location (where you are placing the call from)
  • type of device used
  • call and/or data rates of the telecommunication provider

CSU mobile users will be billed at their standard call and data rates. Use of a mobile device may incur significant data charges.

Desktop VC equipment costs are listed on the CSU Computer Shop website.

Support

If you have further questions or need technical help after checking the Online Resources, contact the IT Service Desk

Audio Conferencing (Teleconferencing)

The video and audio conference (teleconference) systems at CSU are a unified system. This allows participants to dial-in via many methods including web browser, telephone or Skype for Business.

Teleconferences are:

  • always available for you to use, no need to book
  • don’t require video
  • allow you to talk to one or more people from any location

Access

You can access a teleconference by dialling 02 6933 7555 (internal – 37555) followed by the conference ID.

When inviting participants to a teleconference you need to use your phone extension as the conference ID. When a participant dials in and enters your phone extension, they will be connected to your personal VMR which acts as the 'bridge' for all participants.

All staff who host a conference (teleconference or video) must use their VMR host pin number.

Use of Skype telephony or other VoIP services to dial the conference number is not recommended. If you are unable to use a landline or mobile, please consider using your web browser to connect to the conference.

Cost

Call rates for joining a CSU teleconference may vary depending on the service provider and whether a mobile or landline is used.

Support

If you have further questions or need technical help after checking the Online Resources, contact the IT Service Desk

Desktop Conferencing (Bridgit)

Bridgit is a secure desktop sharing/data conferencing tool which allows you to share content from your computer securely with remote sites over the Internet. It is used to enhance and support videoconferences and teleconferences.

Using Bridgit, you can:

  • Invite external participants to see your screen and participate in a conference
  • Run conferences from your computer
  • Share presentations, applications, pictures, files, web sites (not suitable for sharing video - DVDs, animations, Youtube clips etc).
  • Access directly from the Bridgit webpage
  • View participant lists in conferences
  • Access and use on and off campus
  • Set a password allowing invited participants only to join
  • Change who is sharing their desktop at any time
  • Use drawing tools or screen pointers to highlight information on screen
  • Allow remote control (allow any participant to use their computer to control your computer)
  • View conferences in full screen

Access

To access Bridgit:

  • Install using the ‘Install Software’ icon on your CSU computer desktop
  • Run from any computer by clicking the Bridgit link.  Select Run when prompted

Bridgit is available on all videoconference meeting room computers for your convenience.

Cost

Provision, management and support of this service is funded by the University and provided at no extra cost to staff.

Support

If you have further questions or need technical help after checking the Online Resources, contact the IT Service Desk

Service Support Articles

Alterations for admin video conferences including extensions to a booking or assistance with external connections is provided by the IT Service Desk.

If you experience technical issues during an IVT class, you can call the IT Service Desk and select the priority classroom support option during their operating hours.

Using Bridgit

Create a meeting

  1. Launch Bridgit
  2. Select the Create New Meeting tab and give your conference a name under ‘Meeting name:’
  3. Enter a password (if required) under ‘Password:’
  4. Re-enter your password under ‘Confirm password:’
  5. Click ‘Create New Meeting’

Send invites to participants

To send an email invitation from the lobby screen:

  1. Click the ‘E-mail Invitation…’ button. A new dialog box will appear
  2. If you have entered a password for your conference, the ‘Include password in e-mail’ option (bottom left hand side of screen) will be ticked. If there is no password for the conference, the option will be greyed out
  3. Click the ‘E-mail’ button to open a new email
  4. Type the email address of one or more invitees and send the email
  5. Recipients can join the meeting by clicking the link in the email invitation

To send an email invitation from a meeting:

  1. Click ‘Menu’ at the top right of the lobby screen
  2. Select ‘E-mail Invitation…’
  3. The same dialog box will open. Complete steps 2 to 4 as above

Join a meeting

From Bridgit:

  1. Open Bridgit
  2. Select the meeting you want to join from the ‘Meeting Name:’ drop-down list
  3. Enter the meeting password (if required)
  4. Click the ‘Join Meeting’ button

If you start typing the meeting name you wish to join in the 'Meeting name' text box, meetings starting with the letters you type will be filtered out. This makes it easier for you to find your meeting in the list.

From an email invitation:

  1. Click the link in the email invitation. The BridgitLoader.exe file will download
  2. The Join Conference dialog box will appear
  3. Type your name and meeting password (if required)
  4. Click ‘OK’

Share your desktop

  1. Create or join a meeting
  2. Click the ‘Share My Desktop’ button in the lobby screen
  3. ‘Preparing to share your desktop, please wait’ text appears briefly followed by the Bridgit toolbar and a blue border on your screen. This means everyone in the meeting is able to see your desktop

If you join a meeting in which someone else is already sharing a desktop, you will see their shared desktop instead of seeing the lobby screen. If you want to share your desktop, you can ask to take over.

Meeting roles

Participants can have one of three roles in a meeting: owner, presenter or participant. The meeting's owner and presenter are indicated in the participant list.

Owner

Person who created the meeting. They can:

  • Adjust the meeting settings
  • Take over desktop sharing
  • Draw on the desktop and share webcams
  • Disconnect all users and end the meeting

Presenter

Person who is currently sharing a desktop. They can:

  • Adjust the meeting settings
  • Draw on the desktop
  • Share webcams

Although the presenter can disable these features for other participants, the features always remain available to the meeting's owner.

Participant

Can always:

  • See the shared desktop (indicated by a green boarder)

Participants can draw on the desktop, talk in a meeting or share a webcam only when the owner or presenter has enabled these features.

Toolbar

Using the toolbar, you can:

  • Share your desktop or ask to take over sharing
  • Enable or request remote control of someone else's desktop
  • Select a variety of writing tools and write over the shared desktop
  • Change the viewing options if you're viewing someone's shared desktop
  • Change the language used
  • Change meeting settings (owners or presenters only)
  • Switch Monitors (presenter only)
  • Change to full screen view
  • Email a meeting invite
  • Raise your hand
  • Show/Hide the participant list and send a chat message

To move the toolbox:

  1. Drag the handle on the toolbar to move it horizontally or vertically on your desktop.

Only the presenter can move the toolbar. The participants' toolbars mirror the position of the presenter's toolbar. Participants can move their toolbars only if they've turned off ‘Fit presenter's desktop to window’ under the Toolbox Menu > Options > Viewing Options.