Staff can send and receive faxes from CSU computers without the need for a physical fax machine or dedicated fax line.
Using the Interaction Fax software, you can:
If required, you can also request creation of a group fax and new fax number through the IT Service Desk
A CSU telephone number and installation of the Interaction Fax software is required to send and receive faxes.
Provision, maintenance and support of this service is funded by the University and provided at no extra cost to staff.
Faxes shouldn’t need to be sent to internal CSU numbers – scanning documents and sending via email is the preferred option.
If you need to send a fax to a CSU staff member, you will need to use their full phone number (e.g. 61 2 xxxx xxxx) and make sure they have Interaction Fax installed on their computer.
If you don't have a telephone/fax number, you must request one from the IT Service Desk and provide an account code. When the telephone/fax number is assigned, you can install Interaction Fax.
You must request a group fax through the IT Service Desk. An Outlook mailbox will be created that all of the team can access and a fax number will also be created and provided to the person logging the request.
You will receive an email notification when you have received a fax. Click on each of the image files in the email to read your fax.
As the current fax service operates over the CSU network, we no longer have dedicated fax extension lines. Your business unit would have to pay for a dedicated fax line to be installed in addition to the ongoing service costs. The initial and ongoing costs consist of:
CSU are unable to provide any support or assistance with fax machine issues. External vendors must be contracted by your business unit to provide this.
Call our friendly Service Desk staff during business hours:
Mon-Thu: 8am-9pm (GMT +10)
Australia wide: 1300 653 088
International: +612 6338 4357
CSU Internal: 84357