Charles Sturt University
Charles Sturt University
  • Service Level Agreement Consultation
IT Services service category Strategic Business Services

Service Level Agreement Consultation

Service Level Agreements (SLAs) can be negotiated between the Division of Information Technology (DIT) and other business units where additional or non-standard IT services are required. The SLA will include particular aspects of the service/s (e.g. availability, responsibilities and cost) and must be agreed upon by both parties.

Access

For:

  • New projects - the project manager will facilitate an SLA in consultation with you (if required)
  • An existing service where non-standard support may be needed, an SLA might be required. Please contact the IT Service Desk

Cost

Establishing an SLA is funded by the University and provided at no extra cost to staff.

Note – there may be some costs associated with access and support of required IT services. These will be included in the SLA.

Support

Support for non-standard hardware and software may be provided by DIT when items enable and support core university business requirements as defined in an SLA.

If you have further questions about establishing an SLA, please contact the IT Service Desk

Service Owner

Executive Officer, Shared Business Services