Service Level Agreements (SLAs) can be negotiated between the Division of Information Technology (DIT) and other business units where additional or non-standard IT services are required. The SLA will include particular aspects of the service/s (e.g. availability, responsibilities and cost) and must be agreed upon by both parties.
Establishing an SLA is funded by the University and provided at no extra cost to staff.
Note – there may be some costs associated with access and support of required IT services. These will be included in the SLA.
Support for non-standard hardware and software may be provided by DIT when items enable and support core university business requirements as defined in an SLA.
If you have further questions about establishing an SLA, please contact the IT Service Desk
Call our friendly Service Desk staff during business hours:
Mon-Thu: 8am-9pm (GMT +10)
Australia wide: 1300 653 088
International: +612 6338 4357
CSU Internal: 84357