Charles Sturt University
Charles Sturt University

Cherwell Client

IT Service Management tool with task pane, knowledge article, search pane and full administration development options.

The Self-Service portal (Staff Service Centre) is also available to staff.  It allows you to search knowledge, log incidents and requests, and manage logged jobs as a Customer.


  • System access to the Cherwell client must be requested through the IT Service Desk for staff outside DIT
  • Available on Windows and Mac operating systems
  • Can be installed on CSU managed personal computing devices


Once you have been granted access to the Cherwell client, you will need to install it on your CSU managed device. To complete this process:

  1. Open Software Center (Install Software Icon)
  2. Browse and install software that has been made available for your computer:
    1. Find the software in the list
    2. Click the Install button
  3. When your software has finished downloading, it will be available for use.

Service Owner

This software is licensed by DIT. Licensing includes purchasing, renewal and compliance management.


Self-help available - See options available on right.