Charles Sturt University
Charles Sturt University

Self Help

FAQs and self help have been consolidated to better reflect the structure of the IT Service Catalogue and make it easier to locate the resources you require.

Use the IT Service Catalogue as your definitive source of information about each of the services provided by the Division.

Access & Account Logins

> Go to Access & Account Logins

Includes Staff Account, Temporary Access Accounts, Internet access and more

Collaboration & Communications

> Go to Collaboration & Communications

Includes Email and Calendar, Conferencing, Telephony and Fax, Bridgit, Instant Messaging, Large File Sending, P and S Drive Access and more

Desktop Computing & Printing

> Go to Desktop Computing & Printing

Includes Desktop Computing Environment and Support, Printing, P and S Drive Access, IT Purchasing, Disposal of IT Equipment and more

Help & Support

> Go to Help & Support

Includes IT Service Desk, IT courseware and IT Fundamentals online module for new and existing staff

Network & Internet

> Go to Network & Internet

Includes Internet access, wired and wireless network, remote access, web publishing and more

Software & Online Applications

> Go to Software & Online Applications

Includes Software Installers Rights, Plagiarism Checking, Software Downloads and handy information on frequently used software at CSU

Strategic Advice

> Go to Strategic Advice

Includes advice on methods for improving business processes and Service Level Agreement consultation

Teaching Technology & Support

> Go to Teaching Technology & Support

Includes Technical Support for Videoconference Classes, CSU Replay (lecture capture), Computer Lab Software Requests, Online Learning Environment and Exam Scanning