Charles Sturt University
Charles Sturt University

Access and Logins

Access and Account Logins

Passwords

When you commence employment at CSU you are allocated a username. Your username stays with you for the length of your university working life but your password must be changed every 120 days.

You will receive a reminder (via email) when you have 10 days left to change your password. If you fail to change your password within the allocated time it will expire. If it expires you will still be able to log on to the university network and Staff Hub but you should change it via Changing My Password page as soon as possible.

Note: Passwords can only be changed up to twice a day.

Your new password must be different from your previous six passwords and meet the following criteria:

  • Use a minimum of 8 and maximum of 30 characters and not include any spaces
  • Use at least 3 of the 4 following character types: lowercase, uppercase, numeric and special characters.
  • Not contain your CSU username

Spaces and the following special characters are not supported ` ' @ & ( ) } { | ; " < >

For tips on creating strong passwords visit Stay Smart Online – Passwords and passphrases.

If you forget your CSU password, you can use the Forgot Password process to reset it. Go to Staff Hub and select Forgot your password when prompted for your username and password. If you can’t access Staff Hub the IT Service Desk can generate a temporary password for you, but you must change it within 24 hours.

For staff or students logged into a CSU PC the password change should be instantaneous. If you receive a warning about invalid credentials (e.g. from Outlook) you can fix this by simply locking the PC and then unlock it again with your new password.

Find out more information about Password Management at CSU.

Note: CSU will never send emails asking for your username and password.

If you receive an email claiming to come from CSU asking for detailed information and you are unsure what to do, contact the IT Service Desk. See Phishing for more information.