Charles Sturt University
Charles Sturt University

Adobe Connect (Online Meeting)

What Is This Service?

Adobe Connect (Online Meeting) is a live, virtual classroom environment that allows you to:

  • share content
  • communicate using chat messages
  • listen to audio
  • view videos
  • share applications
  • participate in quizzes

Staff can use Online Meeting to:

  • conduct tutorials for students
  • provide interactive presentations for students
  • hold meetings with students or colleagues
  • record meetings for participants to view at their own convenience

Students can also use Online Meeting to:

  • make presentations to fellow students and academics
  • work on class projects

Privacy of Information

Online Meetings may be recorded and chat viewed by others who were not participants in the session. Hosts must inform participants how their personal information will be used.

Hosts should also be aware of the:

What Is Included?

  • Online Meeting account
  • Access to Online Meetings via Computers and mobile devices
  • Present in meetings:
  • upload and present sound, video, pictures and scanned files (eg. pdf, ppt, mp3, mp4, jpg, swf)
  • share your screen and any open applications (e,g. word and spreadsheets)
  • Setup meetings as a host (requested via Student Central to enable hosting):
    • upload and present sound, video, pictures and scanned files (eg. pdf, ppt, mp3, mp4, jpg, swf)
    • share your screen and any open applications (e,g. word and spreadsheets)
    • record your presentation and make your recording available to others in your project group

What should I expect?

Target availability of service 99% availability. 24 Hours a Day, 7 Days a Week
Support hours http://www.csu.edu.au/division/dit/services - IT Service Desk. Assistance is available to all staff.Browsers - Firefox and Internet Explorer enable full hosting, including screen sharing. Google Chrome is NOT recommended (does NOT allow screen sharing).
Special access conditions Please continue to try accessing Online Meeting if you receive the following message:"Our apologies CSU Adobe Connect is currently being used to its maximum capacity and we are unable to provide you with a connection to an Online Meeting or recording at this point of time. Please try again later."
Significant incident response 1 hour in the majority of cases for incidents affecting availability of service for all staff/students (this does not include incidents affecting individuals or a small subset of staff/students)
Significant Incident resolution 2 business days in the majority of cases for incidents affecting availability of service for all staff/students (this does not include incidents affecting individuals or a small subset of staff/students)

How Do I Initiate This Service?

Your staff account must be activated before you can use Online Meeting as a Host.

Adobe Flash (version 11 or above) must be installed and enabled on the computer. Run Meeting connection diagnostic to ensure you meet all requirements.

Connect to Online Meeting from:

  • Interact2
  • Interact using the Online Meeting link or Tool
  • direct link provided by your Meeting Host
  • large seminar room Online Meeting link

To Host: please login with your user name and Adobe Connect password.

  • To set your Adobe Connect password:
  • Go to https://connect.csu.edu.au
    • Select "Forgot password" and enter your CSU email address
    • Check the email from you received from Adobe and select the link to set your password
    • Return to https://connect.csu.edu.au
    • Log into with your CSU user name and Adobe Connect Password

How Much Does It Cost?

There is no cost to staff for accessing this service.

You will need an active internet connection (Internet Access Broadband - minimum 512 Kbps) to access Online Meeting.

Where Can I Find On Line Self Help or More Information?

Online Self Help

Help from within the Adobe Connect room

Access help by selecting the Help drop down in the room

Note:

How Do I Request Support For This Service?

If required, contact the IT Service Desk for further support.