Charles Sturt University
Charles Sturt University

Conferencing at CSU

What Is This Service?

CSU conferencing services provide staff with advanced audio (also known as teleconferencing), video and interactive collaboration tools to enable remote site teaching and meetings. These convenient and cost effective services allow participants to interact as though they were in the same room. There are a range of options available to meet staff needs including Video Conferencing (VC) enabled classrooms and lecture theatres of various sizes; dedicated high-definition conference facilities and a variety of options for desktop video and audio conferencing.

Room based VC facilities are designed to provide a high quality interactive meeting experience where participants can simultaneously see and hear each other whilst sharing data from the presenter's computer. Desktop VCs allow participants to join scheduled VCs or start and join one on demand. Staff who are travelling or wish to join via alternate means may use a desktop client, such as Skype for Business; their preferred web-browser; or dial into the meeting by phone.

The VC booking system is integrated with Outlook which provides staff the ability to book VC facilities while scheduling a meeting. This means that both participants and resources (rooms) are conveniently contained in the one meeting request.

Interactive Video Teaching (IVT) classes are managed by DIT based on scheduling information provided through the Division of Student Administration (DSA) timetabling unit.

What Is Included?

  • Individual Virtual Meeting Rooms (VMRs) for staff including VMR host pin numbers
  • Installation, maintenance and support of room-based VC equipment
  • Provision, maintenance and support of the VC booking system
  • Ability to conduct conferences with internal and external participants
  • Ability to book administration, school, faculty and divisional VC facilities using Outlook
  • Ability to connect from anywhere using a variety of software clients
  • Ability to connect to conferences from a mobile device
  • Provision of data conferencing and desktop sharing via Bridgit and Conference.CSU
  • Telephone support and on site visit by technician (when required) to troubleshoot and resolve technical issues
  • Provision of online instructional and support resources

What should I expect?

Target availability of service99.9% availability. 24 hours a day, 7 days a week.
Support hourshttp://www.csu.edu.au/division/dit/services
Special access conditionsAvailable to all CSU staff. Desktop VC equipment must be purchased from the CSU Computer Shop before it can be used.
Significant incident responseThe incident response for VCs varies according to the type of VC and facilities being used. Classes delivered via VC receive priority support through the high priority support line of the IT Service Desk. Non-teaching classes may receive priority support based on prior negotiation with DIT.
Significant Incident resolutionIncident resolution for VCs differ according to the type of VC and facilities being used.

How Do I Initiate This Service?

Video Conferencing and Teleconferencing for Meetings
Video conferences and teleconferences may be run using the organiser's personal VMR at any time. No booking is required to use this service. See Conferencing at CSU for more information.

Video Conferencing for Teaching
Lecturers requiring VC teaching facilities for a semester must advise their school administrators as soon as possible to assist with timetable scheduling. Scheduling for all classroom facilities is managed by the DSA timetabling unit.

Lecturers requiring ad hoc bookings for VC teaching spaces must contact the DSA timetabling unit to request a booking. DSA will notify DIT of any required conference linkup.

Please see Conferencing at CSU for more information.

Teleconferencing for Teaching and Research
Teleconferences for Teaching and Research can be run at any time. No pre-booking of the service is required. Students may connect via a variety of methods including Skype Personal, web-browser and the Pexip Infinity Mobile app. See Conferencing at CSU for more information.

How Much Does It Cost?

Provision, management and support of the many elements of the conferencing service is funded by the University and provided at no additional cost to staff. Some costs may be incurred when joining a VC by phone or when making use of a non-CSU internet connection or device to join a conference.

The cost of joining a VC by telephone when off campus will vary and is dependent upon a few factors - physical location (where you are placing the call from), type of device used and the call and/or data rates of the telecommunication provider. CSU mobile users will be billed at their standard call and data rates.

Desktop VC equipment costs are listed on the CSU Computer Shop website.

Where Can I Find On Line Self Help or More Information?

Information on VC room locations and capacities can be found via FMCentral. The VC Self-Help & FAQ page provides a variety of answers to common questions and links to various user guides. VC rooms can be added or removed from a booking at any time prior to the commencement of the conference. Conference alterations including extensions to a booking, adding or removing facilities or assistance with external connections is provided by the IT Service Desk. Information for specific conferences can be found on the Video Conference bookings page.

How Do I Request Support For This Service?

Staff experiencing technical issues during a class may use a telephone in any VC teaching space to ring the IT Service Desk and select the priority classroom support option. This service operates Monday to Thursday between 8am and 9pm, and on Friday between 8am and 6pm (excluding Public Holidays).

Staff experiencing technical issues during a non-teaching VC meeting can contact the IT Service Desk at any time during business hours.