The Desktop Computing Environment is a portfolio of essential services required to provide an efficient and reliable desktop computing environment for CSU staff. It includes planning, consultation, purchasing, provision, distribution, management, support and disposal services.
If you have a specific requirement for Apple Macintosh computers these can be purchased or leased from the CSU Computer Shop. These come with a specified level of support provided.
Apple Mac computers are provided with a CSU image which includes
Not available on an Apple MAC
Those areas of the University wishing to run a dual platform environment (Parallels supported only via on-line support from the vendor)on their Apple Mac must seek IT management approval via the consultation link on the CSU Computer Shop website prior to ordering and is something really only suited to someone who is a Macintosh power user or for use for a specific application not as an administrative PC. Due to the limitations noted above, this would not be the recommended solution for the majority of staff.
|Target availability of service||99% availability. 24 hours a day, 7 days a week|
|Special access conditions||Available to all staff with CSU owned computers|
|Significant incident response||Up to 15 minutes in 98% of cases for incidents affecting staff access to their desktop computing environment eg computer will not turn on|
|Significant Incident resolution||Up to 4 hours in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)|
Support for non standard hardware and software is not included in this service. Support for non standard hardware and software is provided when it can be demonstrated that the items are required to enable and support core University business requirements. Service Level Agreements (SLAs) define the type and level of support required and are agreed upon between the business customer representative(s) and the Manager of Service Delivery.
To purchase a standard computer system visit the Ordering a new computer system webpage and follow the instructions
To obtain a quote or consultation for a non standard computer email the Computer Shop at email@example.com with regards to acquiring a generic form.
To request a consultation and creation of an SLA contact the IT Service Desk and provide details of non standard hardware and software
To obtain desktop computing support contact the IT Service Desk
To request pickup and disposal of old computer systems contact the IT Service Desk
Provision, management and support of the Desktop Computing Environment is funded by the University and provided at no additional cost to staff.
If you have further questions or need technical assistance after checking the online resources contact the IT Service Desk