Charles Sturt University
Charles Sturt University

Fax

What Is This Service?

The fax service allows you to send and receive faxes from your computer without the need for a physical fax machine or dedicated fax line. Incoming faxes are received as email attachments and the sending of a fax can be initiated from many different applications on your computer. The fax service is available to both individuals and groups within CSU.

What Is Included?

  • Ability for staff to send and receive faxes from their computer
  • Ability to view faxes of any size or page orientation from your email
  • Ability to access received faxes from anywhere you have Internet access (both on and off campus)
  • Ability to send a fax to multiple numbers at the same time
  • Ability to send a fax from your laptop when off campus and connected to the CSU network (VPN)
  • Ability to use your telephone number as your fax number
  • Ability to print fax (if required)
  • Ability to request creation of a group fax and new fax number
  • Provision of Interaction Fax software
  • Provision of online support resources

What should I expect?

Target availability of service

99% availability. 24 hours a day, 7 days a week

Support hourshttp://www.csu.edu.au/division/dit/service
Special access conditions

Available to all CSU staff (telephone number and fax software required to use service)

Significant incident responseUp to 15 minutes in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)
Significant Incident resolution

Up to 1 working day in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)

How Do I Initiate This Service?

A telephone number and installation of fax software is required to initiate this service. Interaction Fax is available from the Install Software icon on your desktop. It is listed as Interaction Client - Fax. Staff with the full version of Interaction Client installed on their computer already have Interaction Fax available from the Interactive Intelligence program group and can use the service when needed. See Where Can I Find Online Self Help or More Information below for links to guides and resources.

Staff without a telephone number must request one from the IT Service Desk. An account code must be provided to charge the monthly line rental against.

How Much Does It Cost?

Provision, management and support of the fax service is funded by the University and provided at no additional cost to staff. The stand alone Interaction Fax software (Interaction Fax) needed to use this service is funded by the University and provided at no additional cost to staff.

Cost of sending a fax

Sending a fax is charged at the same rate as making a telephone call. The exact cost of sending a fax is determined by the location of the recipient fax number (ie local, STD or International call charge) and the time taken to transmit the fax (number of pages). Fax charges are not provided separately in the Communications billing system, they are included as telephone call charges. Staff can determine the cost of a fax by looking up the listed call charge for the number the fax was sent to.

Where Can I Find On Line Self Help or More Information?

How Do I Request Support For This Service?

If you have further questions or need technical assistance after checking the online resources contact the IT Service Desk