The fax service allows you to send and receive faxes from your computer without the need for a physical fax machine or dedicated fax line. Incoming faxes are received as email attachments and the sending of a fax can be initiated from many different applications on your computer. The fax service is available to both individuals and groups within CSU.
|Target availability of service|
99% availability. 24 hours a day, 7 days a week
|Special access conditions|
Available to all CSU staff (telephone number and fax software required to use service)
|Significant incident response||Up to 15 minutes in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)|
|Significant Incident resolution|
Up to 1 working day in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)
A telephone number and installation of fax software is required to initiate this service. Interaction Fax is available from the Install Software icon on your desktop. It is listed as Interaction Client - Fax. Staff with the full version of Interaction Client installed on their computer already have Interaction Fax available from the Interactive Intelligence program group and can use the service when needed. See Where Can I Find Online Self Help or More Information below for links to guides and resources.
Staff without a telephone number must request one from the IT Service Desk. An account code must be provided to charge the monthly line rental against.
Provision, management and support of the fax service is funded by the University and provided at no additional cost to staff. The stand alone Interaction Fax software (Interaction Fax) needed to use this service is funded by the University and provided at no additional cost to staff.
Cost of sending a fax
Sending a fax is charged at the same rate as making a telephone call. The exact cost of sending a fax is determined by the location of the recipient fax number (ie local, STD or International call charge) and the time taken to transmit the fax (number of pages). Fax charges are not provided separately in the Communications billing system, they are included as telephone call charges. Staff can determine the cost of a fax by looking up the listed call charge for the number the fax was sent to.
If you have further questions or need technical assistance after checking the online resources contact the IT Service Desk