Charles Sturt University
Charles Sturt University

Virtual Private Network (VPN)

What is this service?

The Virtual Private Network (VPN) provides a way for you to securely access the CSU network when working from an off campus location (as some CSU resources can only be accessed by computers which are directly connected to the CSU network). A VPN is virtual because it gives you the ability to access the CSU resources as if you were on campus.  It is private because all of the data being sent is encrypted.

What is included?

  • Provision of a secure encrypted connection (tunnel) to the CSU network.
  • Ability to directly access restricted resources (e.g. P and S drives) when away from a CSU campus.
  • Provision of automatic detection of your Operating System or device type and launch of VPN software installation.
  • Provision of pre-configured VPN software (Cisco AnyConnect Secure Mobility Client).
  • 2 levels of access (staff users by default, administrative upon request if required to access particular systems).

What should I expect?

Target availability of service 99% availability. 24 hours a day, 7 days a week
Support hours
Special access conditions Available to all staff
Significant incident response Up to 30 minutes in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff).
Significant Incident resolution Up to 1 business day in 99% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff).

Although data between your computer and the University network is secured by the VPN you still need to maintain other security measures such as strong passwords and logging out of systems when you have finished using them.

How do I initiate this service?

All staff have VPN access granted automatically upon activation of their staff account. Accounts are added to the staff users group by default. If you require membership of another group please log a request advising which group and the services you require remote access to.

Obtaining and installing VPN software

  • Go to Software for staff use on CSU managed devices page, expand the Cisco AnyConnect Secure Mobility Client to start the detection and installation process.
  • Allow the Active X control (in Internet Explorer) and continue with the installation.  Once the VPN software (VPN client) has installed it will connect you to the VPN (this is a one-time installation).

Multi-Factor Authentication using Duo Security for Admin VPN

  • Duo Security must be used for Admin VPN access. Users without Duo Security will not have access to Admin VPN as of 8th May 2019.
  • Users that need to set up Duo Security can do so at This must be done before Admin level VPN access can be used.

The next time you need to use Admin VPN, open the client and click Connect, enter your username, password and Duo passcode, and click OK.To disconnect right click on the VPN icon and click VPN Disconnect.

  • If you receive the Access Denied message because your system failed to be validated by the Cisco Secure Desktop clear your browser's cache, close and reopen your browser and try again.
  • If you are having problems logging on to the VPN, ensure that you have the latest version of Cisco AnyConnect Secure Mobility Client 4.6.02074 installed and you are entering the correct password.
  • If you are using Admin VPN, ensure you are entering your Duo passcode.

How much does it cost?

The VPN is funded by the University and provided at no additional cost to staff.

Where can I find more information?

Find out more about multi-factor authentication.

How do I request support for this service?

If you have further questions or need technical assistance contact the IT Service Desk.