Charles Sturt University
Charles Sturt University

Wired Network

What Is This Service?

Wired Network services include the Wide Area Network (WAN - campus to campus and AARNET) and the Local Area Network (LAN - campus buildings network).

The Wired Network provides network and Internet access to computers, printers, videoconference units and audio visual control systems used in teaching and new high definition videoconference meeting spaces. It also provides network access to many other devices throughout the University including VoIP telephones, Cardax, Building Management Systems and IP cameras for security.

What Is Included?

  • Network Access Control - Ability to register devices to access the network
  • 100 Mbps connection from computers to the CSU network
  • Ability to request longer network cable
  • Ability to request activation of existing network ports
  • Ability to request installation of new network ports
  • High speed (1 Gbps) connection to AARNET (Australian Academic and Research Network)
  • Internet connection redundancy to minimise disruptions to Internet access
  • LAN redundancy provided by distributed layer 3 routing to minimise service disruptions due to cable damage
  • WAN redundancy provided by separate fibre links between campuses to minimise service disruptions due to cable damage
  • Diagnosis and resolution of technical issues

What should I expect?

Target availability of service99% availability. 24 Hours a Day, 7 Days a Week
Support hourshttp://www.csu.edu.au/division/dit/services/
Special access conditions

Available to all staff using CSU owned computers, printers, VoIP phones and other wired devices which are registered to use the network

Significant incident responseUp to 15 minutes in 98% of cases for incidents affecting staff access to their desktop computing environment eg computer will not turn on
Significant Incident resolution

Up to 4 hours in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)

Due to the size of each University campus not all network ports in all locations are currently active. If you connect a registered computer to a previously unused network port or one that has not been used recently and you have no network access you will need to request activation of the network port.

A computer, printer, VoIP phone and other devices connected to the wired network require registration to have network access. Network devices purchased from the computer shop are registered as part of the installation. If an existing device has had its registration disabled (terminated) previously it will need to be registered to have network access again.

How Do I Initiate This Service?

To request activation of a network port contact the IT Service Desk and provide the Campus, Building Number, Room Number and Port Number

If there are no more available connections to networking equipment or additional data ports need to be installed contact the IT Service Desk

Network registration

Budget Managers can check if a device is registered, request a device be registered or have a registration disabled (terminated) by logging a request using the online Self Service or by contacting the IT Service Desk (provide computer or device name)

Staff can check if a device is registered by logging a request using the online Self Service or by contacting the IT Service Desk (provide computer or device name)

Cables

To request a replacement cable If your network cable is missing or damaged contact the IT Service Desk

To request a longer network cable requiring same day delivery contact the IT Service Desk and provide an account code for payment. Available standard network cable lengths are 2, 3, 5 and 10 metres

To request a longer network cable (that is not required within 2 working days) place an order with Cosnet. (Delivery times are set by Cosnet but as an approximate guide in stock items are 2 day delivery and out of stock items are 7 - 10 day delivery to all CSU campuses)

How Much Does It Cost?

Provision, management and support of the Wired Network Service is funded by the University and provided at no additional cost to staff.

Network cables are charged at $3 per metre.

Activation of existing network ports is not charged and provides the ability to connect a CSU owned device to any network port at any CSU campus.

The cost to install an additional network port will be provided after a quote is obtained from a local data installation company.

Where Can I Find On Line Self Help or More Information?

To connect a computer plug one end of a network (Ethernet) cable into the network port on your computer and the other into the network port on the wall. If using a VoIP phone the cable from your computer can be connected straight to the port on the base of your phone (the port that has a picture of a computer below it). The LAN port which is to the left of the computer port is then the one used to connect to the network port on the wall and provide access to both devices.

How Do I Request Support For This Service?

If you have further questions or need technical assistance after checking the online resources contact the IT Service Desk