Charles Sturt University
Charles Sturt University

Wireless Network

What is this service?

The CSU wireless network covers 99% of all buildings and outdoor areas. Staff may use CSU owned or personally owned wireless capable mobile devices to connect to the network and access the Internet. CSU owned computers have direct access to all network resources whereas personally owned devices will provide the same access levels as off campus locations (e.g. use Virtual Desktop to access P and S).

The CSU wireless network provides a secure connection to those computers and devices that can support the required encryption (security) settings. Those that can't support those settings can still connect but they are not secure connections.

What is included?

  • Ability to connect any device that supports 802.11g and the faster 802.11n, 802.11ac wireless standards
  • Over 1500 wireless access points including 50 positioned in outdoor areas to increase flexibility, productivity and convenience
  • Secure encrypted access
  • Open unencrypted access for those using older devices unable to support encryption (install CSUconnect)
  • Access to the Internet and CSU online resources
  • Provision, maintenance, access, availability and support of the wireless network
  • Provision of online instructional and support resources

What should I expect?

Target availability of service 99% availability
Support hourswww.csu.edu.au/division/dit/services
Special access conditions Available to all staff with an active CSU account and a wireless capable device that supports the wireless standards 802.11g or 802.11n, 802.11ac and has a browser
Significant incident response 15 minutes in 99% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)
Significant Incident resolution Up to 4 hours in 99% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)

The speed of your network connection will vary and is dependent upon a number of factors including distance from a wireless access point, number of people connected to the same access point as you, other wireless devices in close proximity and the protocol and band used by your device when connecting. The wireless network supports the following speeds:

  • 802.11ac allows speeds of 433Mbps to 1.3Gbps
  • 802.11n at 5GHz allows speeds of up to 300Mbps
  • 802.11n at 2.4GHz allows speeds of up to 150Mbps
  • 802.11g at 2.4GHz allows speeds of up to 54Mbps

How do I initiate this service?

A wireless capable device with a web browser is needed to access the CSU Wireless Network.

Staff computers are preconfigured to access the CSU Wireless Network. Staff will need to enter their username and password when prompted to be connected to the CSU wireless network.

Click the How to Connect heading on the Wireless @ CSU page to view the steps required to connect a personal device to the CSU Wireless Network.

How much does it cost?

Provision, maintenance, access, availability and support of the wireless network is centrally funded by the University and provided at no additional cost to staff. A reminder that usage is still tracked and unusual or excessive usage will be investigated by DIT.

Where can I find online self-help or more information?

Find more information at Wireless @ CSU and access self-help guides from wireless.csu.edu.au

How do I request support for this service?

If you have further questions or need technical assistance after checking the online resources contact the DIT Service Desk