The Workspace Telephone Service provides VoIP telephone services to staff workspaces. Voice over Internet Protocol (VoIP) is a technology that allows you to make telephone calls using the CSU network instead of a dedicated telephone line. Using VoIP throughout the University significantly reduces telephony costs enabling staff to use the financial resources of the University as efficiently as possible.
The Workspace Telephone service includes the purchasing, provision and installation of a VoIP telephone, network access, voicemail and other features as requested.
Software is available which integrates with your VoIP telephone to provide many convenient new features.
|Target availability of service||99% availability. 24 hours a day, 7 days a week|
|Special access conditions||Available to all staff|
|Significant incident response||Up to 15 minutes in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)|
|Significant Incident resolution||Up to 4 hours in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)|
To purchase a new telephone handset complete an order form (available on the CSU Computer Shop website) and send to the CSU Computer Shop.
To purchase Interaction Client please log your request including the account code to be charged via the IT Service Desk Self Service Portal.
To install Interaction Fax double click the Install Software icon on your CSU computer desktop, click on Interaction Client - Fax - Install or Repair to select it, click Run and follow the prompts
To install Microsoft Office Communicator double click the Install Software icon on your CSU computer desktop, click on Microsoft Office Communicator 2007 R2 - Install or Repair to select it, click Run and follow the prompts
Refer to CSU Computer Shop website.
Workspace telephones can not be used during a power outage. You must use an emergency phone or a mobile phone to make calls during these times. Emergency phones are located in and outside of buildings and should be used to call 000 and during a power outage.
If you have further questions or need technical assistance after checking the online resources contact the IT Service Desk