Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) provides an independent and confidential counselling service to all employees and their immediate families. Counselling can be for either work-related or personal issues, and is strictly confidential.

LifeWorks by Morneau Shepell is the University's chosen provider for the EAP service.

Accessing the service

Employees and eligible family members can make an appointment from anywhere in Australia. To speak with a counsellor please call:

1300 361 008

Self-referral is the predominant method for accessing this service. On occasion managers or work colleagues can encourage each other to use the service. The decision to make an appointment is up to the individual. Participation is voluntary.

Staff travelling overseas, please call +61 3 9658 0025

For traumatic incidents and crisis counselling the service is available 24 hours a day, 7 days a week.

EAP wellbeing platform

Feel supported, connected, and rewarded every day with convenient access to online resources and tools. Employees and their immediate families have access to a free, personal, and confidential account that you can personalise with short, helpful, "snackable" daily content that is relevant to you.

Getting started

LifeWorks will send you an email invitation with your unique code to sign up. It's as easy as 1-2-3.

  1. Sign up by following the link in the email.
  2. Create your LifeWorks account.
  3. Download the LifeWorks app to easily access your personal LifeWorks portal.

If you have not received an email from LifeWorks in relation to setting up your account, please contact us: healthyu@csu.edu.au or phone LifeWorks on 1300 361 008.

Already signed up? Follow this link to access your LifeWorks portal.

Managers' hotline

The Managers' Hotline is a further resource offered by LifeWorks. Managers can speak with an independent specialist to request assistance with work related issues in their team, conflict, or difficult discussions. Managers can access the hotline by calling:

1300 361 008

Find out more

For more information, refer to the FAQ's page and the LifeWorks User Guide.

Other critical incident and emergency planning information, please refer to the Division of Facilities Management website.

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