Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) is a completely independent and confidential service. It provides professional counselling and onward referral as required. It is available to all employees and their families. Counselling can be for either work-related or personal issues, and is strictly confidential.

We have engaged Optum to provide this service.

How the EAP can help

Below are some examples of how the EAP can support you.

Work related issues

  • Problems with performance
  • Relationships with co-workers
  • Managing conflict
  • Adjusting to change
  • Handling work stress
  • Making career choices
  • Dealing with traumatic events

Personal or family issues

  • Concerns about children
  • Relationship issues
  • Financial or legal problems
  • Midlife issues
  • Domestic violence
  • Emotional or physical abuse
  • Grief or loss
  • Substance abuse, alcohol and other drug dependencies
  • Stress management

Cost of the EAP

An EAP is an employer funded counselling, health and work-life balance initiative. We provide this service to you at no personal charge. Staff can access 3 sessions via the Optum EAP service.


Optum will not share any information about your counselling with anyone. Your employer will never know who has used the service. Only if you want and give written permission can Optum share your information.

Optum online service

Optum's free online service is available to all staff and their immediate families. Optum is a member’s only portal. Once accessed, it offers a health and wellbeing resources, articles and tools.

To access Optum for the first time, use the information below to log into the portal. You will then receive your own access details.

Access Optum and enter Access Code : Charles Sturt Univer

Accessing the Service

Contact an Optum Counsellor

Self-referral is the predominant method for accessing this service. Employees and eligible family members can make an appointment from anywhere in Australia. Call 1300 361 008

On occasion managers or work colleagues can encourage each other to use the service. The decision to make an appointment is up to the individual. Participation is voluntary.

Staff travelling overseas call +61 3 9658 0025

For traumatic incidents and crisis counselling the service is available 24 hours a day, 7 days a week.

Delivery of the sessions

You can access an EAP session:

  • face-to-face at an Optum location
  • over the phone
  • online via Skype.

Number of sessions

This service provides short term and immediate assistance. You are entitled to 3 counselling sessions through EAP. A further 3 sessions may be available on approval. Your counsellor will need to request this via our EAP provider, Optum.

Length of sessions

Each EAP session is approximately 1-hour in duration.


Optum's counsellors are professional, friendly and caring qualified psychologists and social workers. All counsellors have peak industry body accreditation and substantial experience.

Managers' Hotline

The Managers' Hotline is a further resource offered by Optum EAP. Managers can access the hotline by calling 1300 361 008.

Managers can request assistance with:

  • work related issues in their teams
  • conflict.
  • difficult discussions

You can also use the Manager's Guide to the Employee Assistance Program (EAP) which is available to all University staff.

Other critical incident and emergency planning information, please refer to the Division of Facilities Management website.

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