Change Management Framework

The Change Management Framework is a structured process for managing the 'people side' of change on a project or initiative. Our framework provides a holistic, easy to apply and scalable process which is based on best practice and research from Prosci. Your change management team can assist you with applying the framework.

University strategy for change management

Prosci change management process

This is a structured process for managing the ‘people side’ of change on a project or initiative. This process is:

  • Research-based
  • Holistic
  • Easy-to-apply
  • Scalable

Scalable and flexible process

Components of the framework are applied to projects based on:

  • The scale and complexity of the project(s). Larger scale, complex projects require more preparation, planning and reinforcement.
  • Organisational knowledge. More assessments and development are required where the organisation’s culture and capability are largely unknown.
  • The stage of the project. More advanced projects typically have limited time and appetite to undertake thorough preparation and planning.

Phase 1 - Preparing for Change

Assessments

  • Change characteristics assessment
  • Change characteristics worksheet
  • Organisational attributes assessment
  • Organisational attributes worksheet
  • Impact assessment
  • Sponsorship assessment
  • Primary sponsor assessment
  • Manager competency assessment
  • Project Change Triangle
  • ADKAR Assessment

Outputs

  • 5Ps
  • Phase One Analysis and Findings

Phase 2 – Managing Change

Assessments

  • Project Change Triangle
  • ADKAR Assessment

Outputs

  • Communications plan
  • Sponsor roadmap
  • Training plan
  • Coaching plan
  • Resistance management plan

Phase 3 – Reinforcing Change

Assessments

  • ADKAR Assessment
  • Audits

Outputs

  • Review report
  • Corrective action plans
  • Lessons learnt