Professional/General Staff - Level 2 - Position Descriptor

Criteria Description
Education, Training and Experience

Perform duties at a skill level that requires:

  • completion of Year 12 with nought to 12 months relevant work experience; or
  • completion of Year 10 and 2 to 3 years relevant work experience; or
  • an equivalent level of knowledge gained through any other combination of education, training and/or experience.

Perform a range of straightforward tasks, adhering to clear instructions and procedures. Under instruction, may occasionally perform some more complex tasks for which detailed procedures or standardised instructions exist and where assistance or advice is readily available. Task competency, including knowledge of the procedures to be followed, can be acquired through on the job training and/or short courses consistent with training Level 2.

Judgement and Problem Solving

Solve relatively simple problems - problems are similar, the relevant response is covered by established procedures/instructions, the choices to be made between alternate actions follow familiar patterns and assistance is available when unusual circumstances are encountered or when established responses are not effective. May exercise judgement over task sequencing on a day to day basis.

Supervision and Independence Direction is provided on the tasks to be undertaken. The job holder has some limited discretion to choose between established methods and sequences provided set priorities and timetables are met. The approach to standard circumstances is covered in procedures and checked on a selective basis. Non standard or more complex tasks will be subject to detailed instructions and checking.
Organisational Relationships and Impact

Knowledge of and ability to relay information on requirements or procedures in own work area or perform tasks which may involve providing a general directory service to members of the public, students and other employees (eg, advise on the location, role and availability of employees and services). Use tact in dealing with others.

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