Online Meeting is a sophisticated tool used at CSU to facilitate learning, teaching and collaboration with remote audiences. This ‘virtual classroom’ environment allows for live meetings utilising text, audio, video and content sharing – meaning the meeting ‘host’ can prepare their learning environment in advance (load up their content) and then meet their audience at the designated time.
STUDENTS: Online Meetings for Students has more comprehensive help materials available.
Most distance-based subject sites in Interact 2 will have an ‘Online Meeting’ item in the navigation bar for quick access. If the room is not available in the menu raise an SRS to either add the subject meeting room or have one created. Once created the meeting room is accessed via a URL. The URL can be sent via an announcement or included in the Online meeting template on the navigation bar.
Sessions held in the Online Meeting room can be recorded, meaning that live events can be captured for later reference OR the rooms can be used by the academic to create recorded learning resources that can be made available to students where appropriate (often assessment preparation guides take this audio-visual form).
IMPORTANT: RECORDINGS & ANNUAL FILE CLEANUP
Instructors are advised that recordings in Adobe Connect are left on the server for 12 months. At the end of each calendar year, older recordings will be purged unless specifically requested for preservation (i.e. the recording link will remain the same but the file will be relocated to avoid deletion). Faculties, schools and staff will be notified prior to the annual file clean-up.
This page contains a thorough collection of help documentation, short training videos and further reference points for using the Online Meeting tool. More specific requests should be submitted to the Division of Learning & Teaching via SRS request.
If you are unfamiliar with Adobe Connect this brief summary of Adobe Connect terms may be helpful.
Check the following to help resolve meeting issues:
Can’t log in: Log in with CSU username and your online meeting password (this password is not your CSU password).
Password problems: Select the "Forgot your password?" link. Supply your email on the next screen. Go to email and access email from Adobe with link to reset password.
Logged into the room as a ‘participant’ (not host) - go to connect.csu.edu.au and click on logout in the top right hand corner. Log back in with your CSU username and your online meeting password.
Note. If after logging in using the correct username and password you still do not have host permissions, contact DLT via the SRS.
Can’t connect: Check the network connection and flash functionality using the Adobe Connect Diagnostic Test
Documents won’t load into the Share Pod? Adobe Connect will allow the following file types to be uploaded into a Share Pod (via the ‘share document’ option): .ppt, .pptx, .pdf, .swf, .jpg, .mp3 & .mp4. Users attempting to display Microsoft Word or Excel files will need to screen share via ‘Share my Screen’ and open the file from their own device.
Microphone/webcam not working:
Adobe connect users may experience issues relating to poor bandwidth (lag). The following points may help to resolve such problems.
Students can’t access recordings?
Access the Adobe Connect recording guide for detailed instructions on these solutions.
If you are still having problems, contact DLT via the SRS.
Log in as a Registered User with CSU username and your online meeting password (this password is not your CSU password).
If you log in as a Guest instead of a Registered User (Host) - go to https://connect.csu.edu.au and click on logout in the top right hand corner. Log back in with your CSU username and your online meeting password.
Select the "Forgot your password?" link. Supply your email on the next screen. Go to email and access email from Adobe with link to reset password.
Note: If after logging in using the correct username and password you still do not have host permissions, contact DLT via the Service Request System (SRS).
Each time you enter the Online Meeting room please take time to run the ‘Audio Setup Wizard’ to check sound quality.
Inside the meeting room content is displayed in pods. Individual pods can allow participants to chat, hosts to share content or provide website links. It is up to the host to decide what pods they wish to use in their meeting.
The Presenter Only Area, allows Hosts to upload content and store prepared pods in an area the is not seen by the participants. The area can be easily assessed during a meeting.
Adobe Connect Basics
Adobe Connect Advanced