Charles Sturt University
Charles Sturt University

Online Meeting

Online Meeting (Adobe Connect)

Online Meeting is a sophisticated tool used at CSU to facilitate learning, teaching and collaboration with remote audiences. This ‘virtual classroom’ environment allows for live meetings utilising text, audio, video and content sharing – meaning the meeting ‘host’ can prepare their learning environment in advance (load up their content) and then meet their audience at the designated time.

STUDENTS: Online Meetings for Students has more comprehensive help materials available.

Access:

Most distance-based subject sites in Interact 2 will have an ‘Online Meeting’ item in the navigation bar for quick access. If the room is not available in the menu raise an SRS to either add the subject meeting room or have one created. Once created the meeting room is accessed via a URL. The URL can be sent via an announcement or included in the Online meeting template on the navigation bar. 

Recordings:

Sessions held in the Online Meeting room can be recorded, meaning that live events can be captured for later reference OR the rooms can be used by the academic to create recorded learning resources that can be made available to students where appropriate (often assessment preparation guides take this audio-visual form).

IMPORTANT: RECORDINGS & ANNUAL FILE CLEANUP

Instructors are advised that recordings in Adobe Connect are left on the server for 12 months. At the end of each calendar year, older recordings will be purged unless specifically requested for preservation (i.e. the recording link will remain the same but the file will be relocated to avoid deletion). Faculties, schools and staff will be notified prior to the annual file clean-up.

Using Online Meeting:

This page contains a thorough collection of help documentation, short training videos and further reference points for using the Online Meeting tool. More specific requests should be submitted to the Division of Learning & Teaching via SRS request.

If you are unfamiliar with Adobe Connect this brief summary of Adobe Connect terms may be helpful.

Adobe Connect: Issues solution checklist

Check the following to help resolve meeting issues:

Logging In:

Can’t log in: Log in with CSU username and your online meeting password (this password is not your CSU password).

Academic log in

Password problems: Select the "Forgot your password?" link. Supply your email on the next screen. Go to email and access email from Adobe with link to reset password.

Logged into the room as a ‘participant’ (not host) - go to connect.csu.edu.au and click on logout in the top right hand corner. Log back in with your CSU username and your online meeting password.

Note. If after logging in using the correct username and password you still do not have host permissions, contact DLT via the SRS.

Connections and Device Functionality:

Can’t connect: Check the network connection and flash functionality using the Adobe Connect Diagnostic Test

Recommended setup:

  • Use a USB headset to ensure adequate sound quality.
  • Ensure you have a stable internet connection.
  • Chrome is the preferred browser.

During your Online Meeting:

Documents won’t load into the Share Pod? Adobe Connect will allow the following file types to be uploaded into a Share Pod (via the ‘share document’ option): .ppt, .pptx, .pdf, .swf, .jpg, .mp3 & .mp4. Users attempting to display Microsoft Word or Excel files will need to screen share via ‘Share my Screen’ and open the file from their own device.

Microphone/webcam not working:

  • Before opening your Online Meeting room, connect your microphone headset (and webcam if applicable).
  • To check microphone/headset run the ‘Audio Setup Wizard’ (found under ‘Meeting’ the first item on the left hand side of the top menu bar).
  • Ensure that the Hosts microphone is not muted and is set to an adequate volume.

Bandwidth Issues:

Adobe connect users may experience issues relating to poor bandwidth (lag). The following points may help to resolve such problems.

  • Pre-load documents into your meeting room. Click the dropdown next to 'Share My Screen' > 'Share Document' (avoid using ‘Share My Screen’ for documents if possible).
  • Manage microphone rights for participants. Unless necessary, do not enable microphone rights for participants all at the same time. Enable mic rights for a student if they raise their hand.
  • If lag is a concern pre-loading an image of the host (via a new Share pod  > Share document), rather than using a webcam stream.
  • Use the 'Web Links' pod to provide access to external websites (e.g. YouTube clips). Participants can open the website on their own device or hosts clicking on the ‘browse to’ function in the pod will open the same web site for all users on their devices.
  • Set up your room layout in advance. Uploading content in a live session will consume more bandwidth.

Recordings:

Students can’t access recordings?

  • Make sure the access settings for the recording have been set to public (not ‘private’).
  • Copy the correct link (don’t right click and copy link location. Highlight, copy and paste the link from the meeting information – recordings page).

Access the Adobe Connect recording guide for detailed instructions on these solutions.

Need more help?

If you are still having problems, contact DLT via the SRS.

Set up your online meeting

Set up your meeting room:

To request a new Online Meeting room submit a Service Request System (SRS).
A room may have been created for the subject from a previous session. Rooms can be reused each session. It should be copied across with the subject content. When access is available ensure the room has been set up correctly and you have the appropriate permission to Host a meeting. Any problems submit a Service Request System (SRS).

Logging In:

Log in as a Registered User with CSU username and your online meeting password (this password is not your CSU password).

Academic log in

If you log in as a Guest instead of a Registered User (Host) - go to https://connect.csu.edu.au and click on logout in the top right hand corner. Log back in with your CSU username and your online meeting password.

Set up your Password:

Select the "Forgot your password?" link. Supply your email on the next screen. Go to email and access email from Adobe with link to reset password.

Note: If after logging in using the correct username and password you still do not have host permissions, contact DLT via the Service Request System (SRS).

Connections and Device Functionality:

Check the network connection and flash functionality using the Adobe Connect Diagnostic Test.

Recommended setup:

Use a USB headset to ensure adequate sound quality.
Ensure you have a stable internet connection.
Chrome is the preferred browser.

Audio setup:

Each time you enter the Online Meeting room please take time to run the ‘Audio Setup Wizard’ to check sound quality.

Add pods to your meeting room

Inside the meeting room content is displayed in pods.  Individual pods can allow participants to chat, hosts to share content or provide website links. It is up to the host to decide what pods they wish to use in their meeting.

Different pods and their function explained (PDF)

Manage Pods (PDF)

Chat Pod(PDF)

Polls Pod(PDF)

Question and Answer Pod(PDF)

Share Weblinks(PDF)

Share Content(PDF)

Presenter Only Area

The Presenter Only Area, allows Hosts to upload content and store prepared pods in an area the is not seen by the participants. The area can be easily assessed during a meeting.

Presenter Only Area(PDF)

Running your online meeting

Edit and access recordings