Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) provides an independent and confidential counselling service to all employees and their immediate families. Counselling can be for either work-related or personal issues, and is strictly confidential.

Employees and eligible family members can make an appointment from anywhere in Australia. To speak with a counsellor call:

1300 361 008

Access to the service is through self-referral.  On occasion managers and work colleagues can encourage each other to use the service however, the decision to make an appointment is up to the individual.  Participation is voluntary.

The service is available 24 hours a day, 7 days a week.

Staff travelling overseas, please call +61 3 9658 0025

LifeWorks by Morneau Shepell is the University's chosen EAP provider.


LifeWorks has confirmed that they provide support for LGBTIQA+ persons, with specialised and experienced counsellors available through your LifeWorks EAP.

Users are welcome to request a counsellor with a background or experience in the LGBTIQA+ area, as this is a valued clinical specialty recorded within our systems (along with other EEO specialties including Indigenous, Family Violence, and supporting clients with Disabilities).  Additionally, there is a section of our LifeWorks Platform dedicated to resources for LGBTIQA+ persons.

  • Manager's hotline

    The Managers' Hotline is a further resource offered by LifeWorks. Managers can access a 30 minute coaching session with an independent specialist who can assist in managing with work related issues in their team, conflict, or difficult discussions. To access the hotline, call:

    1300 361 008

    These manager coaching sessions do not affect the number of individual EAP sessions available to the manager.

  • Wellbeing platform

    Feel supported, connected, and rewarded every day with convenient access to online resources and tools. Employees and their immediate families have access to a free, personal, and confidential account that you can personalise with short, helpful, "snackable" daily content that is relevant to you.

    Getting Started

    LifeWorks will send you an email invitation with your unique code to sign up. It's as easy as 1-2-3.

    1. Sign up by following the link in the email.
    2. Create your LifeWorks account.
    3. Download the LifeWorks app to easily access your personal LifeWorks portal.

    If you have not received an email from LifeWorks in relation to setting up your account, please contact us: healthyu@csu.edu.au or phone LifeWorks on 1300 361 008.

    Already signed up? Access your LifeWorks portal.

  • Support during COVID-19

    Our Employee Assistance Program (EAP) provider LifeWorks, have temporarily ceased face to face counselling however, the team of Connect Telehealth clinicians offer a professional and confidential counselling service via telephone or video, to support you and your loved ones during this time. This can be just as effective as face to face support, and clinicians are experienced and know how to make you feel comfortable in a virtual setting.

    If you’re feeling stressed, worried or simply want to talk to someone about your mental, physical, social and financial wellbeing, give them a call on 1300 361 008 or check out the COVID-19 Resource Toolkit available on the Lifeworks Total Wellbeing Platform.

    LifeWorks also have pre-recorded webinars available for you to access on demand:

    Emotional Wellbeing During the COVID-19 Pandemic

    A 25 minute webinar presented by one of LifeWorks Organisational Psychologists.

    • Why outbreaks affect our emotional health?
    • Practical skills to cope with the anxiety
    • Talking to your children
    • Tips for you and your family

    Talking to your Child about COVID-19

    A 25 minute webinar is presented by one of LifeWorks Clinicians.

    • Having a difficult conversation – Where to start?
    • Aspects to consider
    • The tough questions
    • Create a solution focus

    LifeWorks are well-prepared to support all staff and their loved ones during this time.

Find out more

For more information, refer to the FAQ's page and the LifeWorks User Guide.

Other critical incident and emergency planning information, please refer to the Division of Facilities Management website.

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