Employee Assistance Program (EAP)

Charles Sturt have partnered with Converge International to provide you with an Employee Assistance Program (EAP) to help you deal with the challenges, concerns or issues that may be affecting you at work or at home.

All University Staff, and their immediate families, have access to a range of support resources available in Converge International's Client Portal, as well as 6 free coaching and counselling sessions per issue.

Converge International Services

The Converge International EAP portal is an online hub of resources designed to provide you with information on work related and personal issues. The portal contains information on the latest news and events from Converge International, newsletter inserts on various topics, research papers and tip sheets.

The portal is there as part of the Employee Assistance Program (EAP) services available to you however should not replace face-to-face or telephone counselling.

To log in to the Converge International client portal, go to www.convergeinternational.com.au and click the ‘Portal Login’ link.

Username: converge

Password: eap

You can also download the Converge International app:

Get it on Google Play

Available on the Apple App Store

To access the service and arrange an appointment, call

1300 687 327

Converge International offers a confidential, personal coaching and counselling service that provides support for a variety of short-term, personal or work issues (up to 6 sessions per issue). This service gives you access to qualified professionals including psychologists, social workers and management coaches.

You can access (free of charge):

You can arrange to speak with a consultant over the phone or meet face-to-face. Your confidentiality is assured, and your details will not be passed on to anyone at your organisation.

Counsellors can:

  • Assist you to gain insights to inform decisions and directions
  • Support you to develop strategies to drive positive changes in behaviour and lifestyle
  • Help you to adapt to change and seize opportunities
  • Provide coping strategies when dealing with difficult situations

You can also live chat by visiting www.convergeinternational.com.au and clicking on 'Contact Us'.

To download the Converge International app:

Get it on Google Play

Available on the Apple App Store

The Converge International Employee Assistance Program (EAP) is there to support you to lead in the changing world of work and to manage and support your team to maximise their performance, achievement and mental fitness. Manager Assist is a confidential coaching and advisory service for leaders of people, including team leaders, managers and supervisors.

Converge International have also developed a Managers' Guide to Work and Wellbeing, to support you in leading your team.

Converge International understands that people face many challenges in their lives and that, sometimes, these require specialised support. Converge International has specialist counsellors with specific social or cultural experience, knowledge and understanding.

First Nations HelplineCall for specialist advice and support around Indigenous issues.1300287432
LGBTQI+ HelplineSpeak with a specialist counsellor and access support across issues specific to Lesbian, Gay, Bisexual, Transgender, Intersex, Queer or Questioning people.1300542874
Domestic and Family Violence HelplineSpeak with a specialist and access counselling, referral and support around domestic and family violence.1300338465
Eldercare HelplineAccess advice on aged care issues and referral to specialist resources, as well as emotional support when caring for family members or friends.1300035337
Disability and Carers HelplineTalk with a counsellor to access specialised advice on disability support, as well as emotional support around caring for family members or friends who live with disability.1300243543
Youth and Student HelplineAccess age-sensitive support focusing on the emotional needs and psychological pressures many young Australians and students face in their daily lives.1300687399
Spiritual and Pastoral Care HelplineSpeak with a counsellor who will help you draw on Spiritual resources suitable to your faith journey. Converge International have counsellors from all major faith traditions and every major Christian denomination trained to integrate spirituality as an essential aspect of well-being.1300772435

You can access one session of specialist support (available during business hours only), in addition to your existing Employee Assistance Program services.

What is EAP?The Employee Assistance Program (EAP) is a professional counselling service that offers confidential, short-term support for a variety of work-related and personal problems that may be affecting you at work or at home. The EAP gives you access to qualified professionals, including psychologists, social workers and management support counsellors.
Who is included under our EAP service?All employees and their immediate family members are able to access the EAP program.
How do I access counselling?You can either call 1300 687 327 or book an appointment on our website www.convergeinternational.com.au
Who can make referrals for counselling?Referrals can be made by the individual employee, an immediate family member or a manager. All self-referrals are completely confidential.
Who pays for the counselling services?The EAP is free to you as it is paid for by Charles Sturt.
When can I call and arrange an EAP session?Office hours are 8.00am – 6.00pm Monday to Friday. Services are available 24 hours, 7 days a week, to facilitate enquiries, booking requests and to provide assistance in crisis situations.
What information gets sent back to the organisation?Aggregated de-identified group data gets reported back to the Organisation on a quarterly basis.
No identifying information is released.
Can I speak with someone over the phone?Crisis counselling is available over the phone, 24 hours, 7 days a week.
Office hours are 8.00am – 6.00pm Monday to Friday. You can access scheduled telephone-based counselling if a matter is not urgent.
Where can I see a counsellor?Counselling is available over the phone, via Zoom, or conducted at one of Converge International sessional offices or with one of our extensive network of EAP consultants across Australia.
Is counselling just for work-related issues?Counselling is available for all issues that may be concerning you at work or at
home.