COM313 Issues and Crisis Communication (8)

This subject investigates communicative responses to organisational and societal issues and crisis events. This subject explores the communicative response of organisations to issues and crises and their efforts to maintain relationships with stakeholders and publics. It also considers efforts to preserve and protect organisational interests and assets.


Session 2 (60)
On Campus
Bathurst Campus
Bathurst Campus

Continuing students should consult the SAL for current offering details: COM313. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Communication and Creative Industries

Assumed Knowledge

Students should have a basic knowlegde of PR and strategies equal to COM116.

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to analyse the nature of issues within organisational contexts;
  • be able to develop a communicative response to an issue;
  • be able to apply the principles and processes of risk communication to analysing a contemporary risk; and
  • be able to analyse the nature of crises within organisational and/or societal contexts.


This subject will cover the following topics:
  • Issues management and issues management plans
  • Crisis management and planning
  • Risk communication
  • Relationship management and stakeholder engagement
  • Legal and ethical management of issues and crises
  • Media relations in a crisis

Indicative Assessment

The following table summarises the assessment tasks for the online offering of COM313 in Session 1 2020. Please note this is a guide only. Assessment tasks are regularly updated and can also differ to suit the mode of study (online or on campus).

Item Number
Value %
Issues case study
Risk communication
Crisis simulation

The information contained in the CSU Handbook was accurate at the date of publication: May 2021. The University reserves the right to vary the information at any time without notice.