COM539 Issues, Crisis and Reputation (16)

Issues and crisis management are core communication disciplines. Together they provide the framework for building, maintaining and protecting organisational reputation on and offline. This subject critically explores organisational reputation with a focus on issues and crisis. It explores principles, theory and case studies of contemporary practice.


Session 2 (60)
Bathurst Campus

Continuing students should consult the SAL for current offering details: COM539. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Communication and Creative Industries

Learning Outcomes

Upon successful completion of this subject, students should:
  • Demonstrate advanced knowledge in the fields of issues, risk, crisis and organisational reputation.
  • Demonstrate cognitive skills to critically evaluate issues, crises and reputation theory and practice
  • Demonstrate specialised skills in developing communication strategies to manage issues, respond to crises as well as building, maintaining and evaluating organisational reputation.


This subject will cover the following topics:
  • The nature of issues, crises and reputation.
  • Contemporary issues, crises and reputational theory.
  • Approaches, frameworks and principles for issues and crisis management, including legaal and ethical considerations
  • Approaches to managing organisational reputation: Offline and Online
  • Concepts and protocols for responding to issues, crises and reputational threats.

Indicative Assessment

The following table summarises the assessment tasks for the online offering of COM539 in Session 2 2020. Please note this is a guide only. Assessment tasks are regularly updated and can also differ to suit the mode of study (online or on campus).

Item Number
Value %
Issue case study
Risk communication
Crisis communication plan

The information contained in the CSU Handbook was accurate at the date of publication: May 2021. The University reserves the right to vary the information at any time without notice.