HML501 Managing People Productively in Health Services (8)

This subject prepares students for managing people productively in high-pressure work environments. Students learn to develop and justify a workforce plan, develop recruitment and retention strategy and to apply learning theory in the creation of staff education plans. There is also a focus on interpersonal approaches to managing people including conflict resolution, mentoring, and techniques for empowering, inspiring and enabling others.


Session 1 (30)
Bathurst Campus

Continuing students should consult the SAL for current offering details: HML501. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Biomedical Sciences

Enrolment Restrictions

Students enrolled in the Graduate Diploma in Health Management and Leadership, Master of Health Management and Leadership or with CD approval.

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to evaluate their own practices for empowering, inspiring and enabling others;
  • be able to identify and evaluate techniques for improving staff performance in high-pressure work environments;
  • be able to mentor staff and colleagues;
  • be able to reflect on personal experiences with workplace conflict and develop a conflict resolution plan;
  • be able to create a plan for educating staff by drawing on an understanding of learning theory;
  • be able to develop and justify a workforce plan that aligns with key organisational planning documents and addresses skill mix, budget, staff retention, succession planning and risk assessment; and
  • be able to create a flowchart that represents staff recruitment.


This subject will cover the following topics:
  • Tools for empowerment, inspiration and enablement;
  • Learning theory;
  • Mentorship;
  • Causes of unhealthy workplaces;
  • Conflict resolution;
  • Workforce planning processes;
  • Recruitment requirements - position descriptions, interviewing, working with Human Resource departments and systems; and
  • Staff retention.

The information contained in the CSU Handbook was accurate at the date of publication: May 2021. The University reserves the right to vary the information at any time without notice.