HML502 Improving Health Care Quality (8)

This subject examines a range of approaches for improving health care quality. Different forms of leadership for quality management, commonly-used quality management tools and their applications, and methods of health data analysis are presented. Students ability to support workplace safety will be facilitated by learning how to monitor and improve adherence to industry standards and to evaluate serious incident management policy.


Session 2 (60)
Bathurst Campus

Continuing students should consult the SAL for current offering details: HML502. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Biomedical Sciences

Enrolment Restrictions

Students enrolled in the Graduate Diploma in Health Management and Leadership, Master of Health Management and Leadership or with CD approval.

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to discuss the relative importance of different forms of leadership for quality management in health care;
  • be able to describe commonly-used quality management tools and their applications in health care;
  • be able to analyse health data using descriptive analysis;
  • be able to develop an audit for monitoring and responding to levels of adherence to standards and accreditation requirements to ensure a safe workplace; and
  • be able to critically evaluate local policy for serious incident management requiring a multi-agency/disaster response.


This subject will cover the following topics:
  • TOPIC 1: Leadership for Quality;
  • TOPIC 2: Quality management approaches and philosophies;
  • TOPIC 3: Quality tools;
  • TOPIC 4: Health data analysis;
  • TOPIC 5: Monitoring adherence to standards and accreditation requirements;
  • TOPIC 6: Policy adherence;
  • TOPIC 7: Risk management - corporate, clinical and workplace;
  • TOPIC 8: Supporting a secure work environment;
  • TOPIC 9: Work Health and Safety;
  • TOPIC 10: Insurance management;
  • TOPIC 11: Evaluating processes and services;
  • TOPIC 12: Managing serious/multi-agency incidents and disasters; and
  • TOPIC 13: Consumer experience.

The information contained in the CSU Handbook was accurate at the date of publication: May 2021. The University reserves the right to vary the information at any time without notice.