HRM545 Skills of Conflict Resolution (8)

This subject is about the nature and application of the skills and processes of conflict resolution. This subject analyses the considerations related to ethical use of conflict resolution skills and it examines the strategies and approaches essential in developing conflict prevention and resolution systems in an ethically responsible manner.


Session 2 (60)
Wagga Wagga Campus

Continuing students should consult the SAL for current offering details: HRM545. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Accounting and Finance

Enrolment Restrictions

Postgraduate students only

Learning Outcomes

Upon successful completion of this subject, students should:
  • Critically discuss the principles and skills of conflict resolution;
  • Describe and analyse models of dispute resolution;
  • Critically evaluate ethical principles, values, concepts and theories and apply these within the context of conflict resolution;
  • Describe and analyse the need for organisational conflict resolution systems.


This subject will cover the following topics:
  • Appropriate Assertiveness
  • Mirroring and Active Listening
  • Win/Win
  • Cooperative Power
  • Managing Emotions
  • Willingness to Resolve
  • Mapping the Conflict
  • Developing Options
  • Brain Storming
  • Introduction to Negotiation and Mediation
  • Broadening Perspectives
  • Ethics and Principle in Conflict Resolution Applications
  • "Wise-Winning" versus Winning
  • Separating People from Problems
  • Fighting Fair
  • Conflict Resolution Processes in Organisational Strategy, Tactics, Operations and Organisational Design

Indicative Assessment

The following table summarises the assessment tasks for the online offering of HRM545 in Session 2 2020. Please note this is a guide only. Assessment tasks are regularly updated and can also differ to suit the mode of study (online or on campus).

Item Number
Value %
Conflict resolution problem analysis
Case study
Experiential project assessment

The information contained in the CSU Handbook was accurate at the date of publication: May 2021. The University reserves the right to vary the information at any time without notice.