INF211 Information Sources and Services (8)

This subject introduces students to the nature and structure of information work across different sectors including galleries, libraries, archives, museums, government organisations and commercial enterprises. It examines the major information sources and services used and developed by information professionals to answer various information requests in different contexts. The concepts of search strategies and critical evaluation of information are introduced. The dynamics of reference interviews in the larger reference process are studied. A variety of search strategies are examined and evaluated. Technical, cultural, ethical and legal aspects of information services are discussed. Marketing and visibility of information services are studied. Students will also evaluate and reflect on various roles of information professionals in providing quality information services.


Session 1 (30)
SPACE, University of Hong Kong
Wagga Wagga Campus

Continuing students should consult the SAL for current offering details: INF211. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Information Studies

Enrolment Restrictions

Not available to students who have completed INF406 or INF202 or INF106.

Subject Relationships

INF406 Paired Subject

Incompatible Subjects

INF106, INF202, INF406

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to locate and evaluate a range of information resources for the purpose of meeting users' information needs;
  • be able to explain and conduct effective information services in various contexts;
  • be able to explain the purpose and role of the reference interview in meeting users' information needs; and
  • be able to discuss the impact of emerging technologies on the roles of information professionals and information services.


This subject will cover the following topics:
  • What are information services
  • The information professional's roles in information services
  • Technical, cultural, ethical and legal dimensions of information work
  • The reference process: Traditional and virtual environments
  • Reference interview skills and techniques
  • Educational roles of information professionals
  • Reference sources used in information services
  • Evaluating information sources
  • Effective searching for relevant and reliable information
  • Information for different disciplinary and organisational contexts

Indicative Assessment

The following table summarises the assessment tasks for the online offering of INF211 in Session 1 2020. Please note this is a guide only. Assessment tasks are regularly updated and can also differ to suit the mode of study (online or on campus).

Item Number
Value %
Report - enhancing information services
Reference interview and library guide

The information contained in the CSU Handbook was accurate at the date of publication: May 2021. The University reserves the right to vary the information at any time without notice.