INF441 Knowledge Management in Practice (8)

This subject provides an overview of Knowledge Management (KM) in an organisational context, and focuses on the strategies and processes used by organisations to identify, access, manage, and share their information assets to meet their KM needs. Motivators and drivers required to align a new KM project with organisational strategies are included. It will examine how organisations can adapt KM practices, progress to share this knowledge, and mature to develop new strategic directions. The impact of organisational culture and change management philosophies on KM implementation will demonstrate how the capture and use of organisational knowledge is influenced internally by workers such as knowledge brokers, champions, and subject experts, and externally by suppliers, customers, and so on. Technologies as drivers, processes and techniques used to capture and utilise organisational knowledge are also covered.

No offerings have been identified for this subject in 2021.

Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Information Studies

Enrolment Restrictions

This subject combines INF336, INF441, and INF458, and therefore is not available to students who have completed ETL525, INF302, INF323, INF336, INF458 or INF523.

Incompatible Subjects

ETL525, INF302, INF323, INF336, INF458, INF523

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to demonstrate an understanding of the fundamental elements of Knowledge Management in an organisational context;
  • be able to critically analyse and document an organisation's knowledge needs for an effective Knowledge Management strategy and process development;
  • be able to understand and implement Knowledge Management processes encompassing the key people, departments/sections, policies and processes prevalent in an organisation;
  • be able to apply appropriate Knowledge Management practices to real world situations;
  • be able to identify the drivers and inhibitors of effective Knowledge Management practices; and
  • be able to understand and evaluate the implementation and use of the technology required for an organisational Knowledge Management strategy to succeed.


This subject will cover the following topics:
  • Introduction to knowledge management (KM)
  • KM in an organisational context
  • Organisational information and knowledge strategies
  • KM for strategic management and decision making
  • Understanding and implementing KM processes
  • Tools and technologies to support KM

Indicative Assessment

The following table summarises the assessment tasks for the online offering of INF441 in Session 1 2020. Please note this is a guide only. Assessment tasks are regularly updated and can also differ to suit the mode of study (online or on campus).

Item Number
Value %
Essay: knowledge management
Class discussions and group reflection
Report: designing and implementing a km project

The information contained in the CSU Handbook was accurate at the date of publication: May 2021. The University reserves the right to vary the information at any time without notice.