INF464 Designing and Delivering Programs for User Engagement (8)

Libraries and other cultural institutions worldwide play a unique role in delivering training, education and lifelong learning opportunities for their communities. This subject provides an introduction to the strategies and skills required to facilitate the effective design, dissemination and delivery of education and training programs within the information and cultural sectors. Marketing, advocacy and building practical funding partnerships are also examined in the context of effective program delivery. Students are encouraged to become reflective practitioners, employing the research and professional literature to inform their understanding of training and education in these sectors and as a lens for shaping practice.


Session 2 (60)
Wagga Wagga Campus

Continuing students should consult the SAL for current offering details: INF464. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Information Studies

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to identify and describe a number of key theoretical, professional, historical and social contexts in which education and training in the information and cultural sectors are situated;
  • be able to identify key stakeholders in the information and cultural sectors and critically evaluate their differing roles and needs;
  • be able to reflect critically and discuss relevant national and international agendas in the information and cultural sector;
  • be able to appraise the appropriateness in practice of a variety of delivery formats and instructional delivery types for both formal and informal learning situations;
  • be able to identify a learning need appropriate for a particular community and apply this to practice; and
  • be able to recognise and apply strategies for marketing, advocacy and funding to support public programs.


This subject will cover the following topics:
  • Placing learning in information and cultural institutions in context
  • Standards, policy and practice
  • Information and cultural professionals as learning facilitators
  • Introduction to learning theories
  • Program planning
  • Identifying learning needs and the community served
  • Program delivery strategies and methods
  • Partnerships and collaboration
  • Advocacy, funding and marketing programs

Indicative Assessment

The following table summarises the assessment tasks for the online offering of INF464 in Session 2 2020. Please note this is a guide only. Assessment tasks are regularly updated and can also differ to suit the mode of study (online or on campus).

Item Number
Value %
Reflective training journal
Report and program for specific group

The information contained in the CSU Handbook was accurate at the date of publication: May 2021. The University reserves the right to vary the information at any time without notice.