INS101 Insurance Foundations (8)

This subject develops the knowledge and skills required to identify and meet the insurance customers' needs and to provide and maintain quality service. It includes a study of the nature of the economic and financial environment within which insurance needs are generated.

No offerings have been identified for this subject in 2021.

Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Accounting and Finance

Enrolment Restrictions

Bachelor of Business (Insurance) students only

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to analyse the impact of the economic environment on financial services, products and the market in which they operate
  • be able to analyse the operation of financial markets
  • be able to analyse financial products in relation to the markets in which they operate
  • be able to apply the taxation issues in relation to products and market in which they operate
  • be able to establish relationships with clients
  • be able to analyse client needs
  • be able to develop and present appropriate strategies and solutions to the client
  • be able to negotiate options and strategies with the client
  • be able to provide ongoing services to clients
  • be able to implement claims handling for clients where appropriate
  • be able to analyse the advisory function as it relates to the insurance sector
  • be able to analyse the specific requirements of general insurance


This subject will cover the following topics:

Determination of economic environments
Evaluation of economic environments
Determination of economic environments for clients
Economic business cycles characteristics
Interest and exchange rates
Government monetary and fiscal policies
Structure of financial markets
Australian insurance market characteristics
Comparison of key players in financial markets
Australian insurance market intermediaries
Financial markets interrelationships
Roles by intermediaries
Financial product concepts
Definition of insurance/risk product
Alternative types of risk insurance products
Conditions exclusions
Pricing of risk transfer products
Financial products range
Risk insurance products alternatives
Risk transfer product coverage
Taxation issues identified
Taxation issues in relation to markets
Taxation issues in relation to insurance products
Draft plan preparation
Taxes (including GST)
Explanation of the role of representatives
Explanation of services offered
Identification of licensee/principal
Fee and charging methodology
Complaints handling procedures
Client knowledge level
Categorise the client
Preparation of responses to client
Identification of client needs
Provision of specific products
Provision of client information
Issues requiring further clarification
Specialist liaison
Information analysis
Assessing if specialist advice is required
Issues requiring further clarification
Client referral
Research/analysis modelling

The information contained in the CSU Handbook was accurate at the date of publication: May 2021. The University reserves the right to vary the information at any time without notice.