MGT310 Operations Management (8)

This subject is designed to equip students with an understanding of an organisation's processes and operations in a changing environment. It focuses on the design, production and delivery of operations in both the manufacturing and services sectors. Students will study operations concepts, strategy, tools, techniques and systems. Students will apply quantitative and qualitative techniques to optimise operational performance.


Session 1 (30)
Wagga Wagga Campus

Continuing students should consult the SAL for current offering details: MGT310. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Management and Marketing

Enrolment Restrictions

Available to undergraduate students only.

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to analyse and critically appraise an organisation's operations;
  • be able to determine and apply appropriate tools and techniques in a variety of operations situations;
  • be able to collect, analyse and interpret operational data;
  • be able to formulate and evaluate alternative approaches in operations management;
  • be able to establish standards and develop controls applicable to various processes; and
  • be able to respond to changes in the business environment by deploying the appropriate operations strategy.


This subject will cover the following topics:
  • The analysis and design of operations in a variety of organisations
  • Design and management of processes
  • Design and management of supply chain operations
  • Location of facilities
  • Forecasting and scheduling
  • Project management
  • Materials management
  • Measuring and managing quality in operations
  • Qualitative and quantitative techniques for rationalising resources and measuring performance
  • Current and developing issues, and trends in operations management

Indicative Assessment

The following table summarises the assessment tasks for the online offering of MGT310 in Session 1 2020. Please note this is a guide only. Assessment tasks are regularly updated and can also differ to suit the mode of study (online or on campus).

Item Number
Value %
Online quiz on module 1 (interact 2 test)
Assignment 1 - design, delivery & om strategies
Assignment 2 - managing operations
Online quiz on modules 2 to 4 (interact 2 test)

The information contained in the CSU Handbook was accurate at the date of publication: May 2021. The University reserves the right to vary the information at any time without notice.