MGT550 Operations Management (8)

This subject is designed to equip students with a keen appreciation of operations management - the 'real work' of the enterprise or organisation. It extends into understanding how we can improve the efficiency and effectiveness of our service and manufacturing operations in the global business environment, and details the strategic elements related to the field, such as a global orientation in sourcing resources, site selection, production and delivery and accommodating customer and environmental considerations. Various topics will focus on equipping students with a range of quantitative and qualitative tools and techniques that will permit the development of models in specific situations in manufacturing or service operations before developing relevant recommendations at strategic and operational levels.


Session 1 (30)
Wagga Wagga Campus

Continuing students should consult the SAL for current offering details: MGT550. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Management and Marketing

Enrolment Restrictions

Postgraduate students. Not available to students who have completed MBA506

Subject Relationships

MGT551 There is significant overlap in content
MBA506 Paired Subject

Incompatible Subjects

MBA506, MGT551

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to critically evaluate the performance of organisation and industry operations;
  • be able to develop operations strategy driven by business strategy considerations;
  • be able to formulate solutions to problems which can arise in the manufacturing and service sectors;
  • be able to analyse industry situations and make recommendations to improve operations performance;
  • be able to apply techniques, tools and models in a range of operational situations;
  • be able to set standards and develop controls applicable to various industries.


This subject will cover the following topics:
  • Operations Management concepts in Manufacturing and Services
  • Operations Strategy in a global environment
  • Process Analysis, Job Design and Work Measurement
  • Product and Service Design
  • Facility Layout Design
  • Facility Location and Capacity Planning
  • Supply Chain Management
  • Project Management
  • Materials Management
  • Forecasting and Demand Management
  • Management of Quality
  • Modern approaches in Operations Management
  • Qualitative and quantitative techniques for rationalising resources, measuring performance and developing effective operations strategy

Indicative Assessment

The following table summarises the assessment tasks for the online offering of MGT550 in Session 1 2020. Please note this is a guide only. Assessment tasks are regularly updated and can also differ to suit the mode of study (online or on campus).

Item Number
Value %
Assignment 1 - operations strategies
Online quizzes (interact 2 tests)
Assignment 2 - design and management of operations
Take-home test

The information contained in the CSU Handbook was accurate at the date of publication: May 2021. The University reserves the right to vary the information at any time without notice.