SPH309 Analysing Professional Interaction (8)

This subject focuses on the exploration of professional-client interactions in a range of contexts. Students will develop an ability to analyse existing recordings and transcriptions of ordinary and institutional interactions. They will be introduced to three different approaches to the analysis of interaction: conversation analysis; ethnography and critical discourse analysis. Students will apply the knowledge and skills they develop in this subject to the transcription and analysis of naturally-occuring interactions between people in professionally relevant contexts.


Session 2 (60)
On Campus
Albury-Wodonga Campus

Continuing students should consult the SAL for current offering details: SPH309. Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Community Health

Enrolment Restrictions

Not for first year students, as requires some exposure and experience of professional contexts of practice.

Assumed Knowledge

Students enrolling in this subject should have had practical experience in at least two (2) contexts of professional practice in their chosen field

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to transcribe professional-client interactions using a range of transcription methods.
  • be able to analyse, interpret and discuss the nature of professional interactions involving spoken and/or written communication, using one or more approaches: ethnography, conversation analysis, critical discourse analysis
  • be able to provide feedback on the analyses they complete to diverse audiences, in both non-technical and technical language.
  • be able to identify areas for future development of their own professionally relevant interaction skills.


This subject will cover the following topics:
  • Analysis of Interaction
  • Analysis of Context
  • Advanced Transcription
  • Conversation Analysis
  • Ethnography
  • Critical Discourse Analysis

Indicative Assessment

The following table summarises the assessment tasks for the online offering of SPH309 in Session 2 2020. Please note this is a guide only. Assessment tasks are regularly updated and can also differ to suit the mode of study (online or on campus).

Item Number
Value %
Transcription task
Interaction analysis learning resource
Analysing professional interaction exam

The information contained in the CSU Handbook was accurate at the date of publication: May 2021. The University reserves the right to vary the information at any time without notice.