Charles Sturt University
Charles Sturt University

Frequently Asked Questions

Frequently Asked Questions

Opening hours

Monday – Friday from 8.30am to 5.00pm.

Location

The CSU Small Animal Referral Hospital (SARH) is located at 132 Urana Street, Wagga Wagga in the township of Wagga Wagga. Located between Bourke Street and Glenfield Road opposite to the Wagga Wagga Showground.

Parking

At the CSU SARH parking is available on premises and can be accessed from Urana Street located on the left hand side of the building. Please use the allocated parking area on premise to ensure safety to yourself and your pet. Please advise clinic staff if you require assistance to bring your pet into the hospital.

What to bring

If you pet is currently on any medications or a special diet please bring these along with you. We ask that you bring your pet into the clinic either on a lead or in a pet carrier.

Arriving

Upon arrival at the CSU SARH make your way to the entrance of the building, through the automatic doors, CSU reception is located through the door to the left. Once at reception you will be asked to confirm your personal details and be shown into the consult room where you are free to wait with your pet for the vet that will be with you shortly to conduct your consult.

Consultation

Your pet’s condition will be discussed at length with the referral veterinarian. Before you arrive, consider making some brief notes about your pet’s condition, include dates of first signs and progression of the condition. Include any information that you think may be relevant.

Payment facilities

At the CSU SARH we do not offer accounts. Payment can be made via cash, Eftpos, direct debit or bank cheque.

At the time of consult you will be supplied with an estimate of costs. CSU SARH requires that 50% of the supplied estimate be paid on admission to the hospital before the surgery or treatment is undertaken.

Vetpay

Vetpay is another payment option that is accepted at CSU SARH. VetPay is an external finance company, for information or to apply for Vetpay or organise a preapproval go to: www.vetpay.com.au or ask one of our reception staff. Once you have set up Vetpay you will be supplied with a Vetpay pin. Please bring this information with you.

Fasting instruction

Your pet will need to be fasted if a sedation or general anaesthetic is required. Please feed your pet a normal size dinner at the regular time, then a small amount of tin food (1-2 table spoons) at 6am. Then ensure you pet has no access to food. Please make sure that fresh clean water is available right up until you come into CSU SARH.

Please contact staff if your pet is diabetic or young as these patients are an exception and require different fasting directions.

If there are any further questions about your pets procedure or any concerns please feel free to call the CSU Small Animal Referral Hospital between 8.30am and 5pm on (02) 69334706, or email reception staff at sarh@csu.edu.au