Service Disruption at CSU

ID: 22421

Type: Planned

Description:
ONLINE SELF SERVICE to DIT Service Desk, LANDesk Console and Web Desk: As part of CSU’s transition to the Cherwell Service Management platform the LANDesk system will not be available from 6PM Friday 10th November 2017 through to 8AM Monday 13th November.

All Active LANDesk Incidents and Problems will be migrated to the Cherwell platform during this outage.

However, please be aware that a new Cherwell ID will be issued.

This will affect all LANDesk users via the Console, Web Desk or Self Service users. DIT apologises for any inconvenience that this disruption may cause.

Customers affected:
All LANDesk Users

Other ways to access this service:
N/A

Start Date: 10-Nov-2017 18:00

End Date: 13-Nov-2017 08:00

Contact:
Staff: Service Desk on 84357 or 1300 653 088
Students: Student Central on 1800 ASK CSU (1800 275 278)

Status: concluded

Email(s) Sent: Student Central, Division of IT, Talisma stakeholders, Division of Finance stakeholders, Division of Student Administration stakeholders, Web Strategy Office stakeholders

Submission ID: mduffy07

Incident Coordinator: Mark Duffy